Circulation Clerk - 20 hours per week

Greene County Public Library•Jamestown, OH

2d•Onsite

About The Position

The Circulation Clerk promotes the mission and values of the Greene County Public Library and supports its strategic plan by performing library circulation and clerical tasks while providing a high level of customer service. The position works under direct supervision, though the clerk may sometimes work unsupervised and be expected to solve problems and assist patrons independently. The clerk checks materials in and out using a computerized system; collects fines and payments for lost items; processes renewals, reserves, and borrower registrations; and responds to circulation questions in person and by telephone. Other work includes sorting materials for shelving, handling incomplete or damaged items, managing the circulation hold shelf, processing paging and hold-shelf reports, preparing items for resource sharing, completing opening and closing procedures, and processing new, donated, and withdrawn materials. The clerk also repairs and repackages damaged items and helps patrons locate materials. The position requires clear communication, computer skills, the ability to manage multiple tasks in a fast-paced environment, and tactful, courteous service to patrons and colleagues. The work is performed in an office-like library setting and involves considerable mobility. Schedules may include daytime, evening, and weekend hours, including Sundays, and may change based on library needs. The position is part-time, 20 hours per week, and reports to the Jamestown Head Librarian.

Requirements

High school diploma, or an equivalent combination of experience and training that provides the required knowledge, skills, and abilities.
Ability to provide knowledgeable, timely customer service to library patrons and show tact and courtesy with the public and other staff.
Ability to communicate clearly and read printed and on-screen information.
Proven computer skills and ability to input information into an automated system.
Ability to multitask, work in a fast-paced environment, and handle difficult situations.
Some knowledge of library clerical principles, methods, techniques, and procedures.
Ability to handle routine problems under a supervisor’s guidance and keep the supervisor informed of departmental needs and concerns.

Nice To Haves

One year of customer service experience preferred.

Responsibilities

Check out and check in materials using the computerized circulation system.
Collect fines and payments for lost items; enter renewals and reserves; register borrowers; and answer circulation questions in person and by telephone.
Sort materials for shelving, including book-drop items, deliveries, and returns.
Handle incomplete or damaged items and oversee the circulation hold shelf.
Process the Paging List and run Search Ohio and Clear hold-shelf reports; prepare requested items for Resource Sharing.
Perform opening and closing procedures, including handling fine money.
Process new materials, donations, and withdrawn materials.
Repair and repackage damaged items.
Assist patrons in finding books and other materials.
Attend conferences, workshops, seminars, and training to maintain knowledge in accordance with the training curriculum.
Keep informed by reading email, minutes, and the staff website, and by attending staff meetings.
Perform other related nonessential duties as required, such as sorting mail and ordering supplies.
Perform tasks of lower-level classifications as necessary.

Benefits

The library contributes an amount equal to 14% of the employee’s salary to the Ohio Public Employee Retirement System; the employee contributes 10%.
The library contributes a percentage of the employee’s salary for Medicare.
Vacation: 10 days per year.
Sick leave: 12 days credited per year.
Personal leave: 3 days credited per year.
Holidays: 8 standard holidays and 2 floating holidays.
Parental leave.
Merit time off, if warranted.
Bereavement time, if needed.
Employee Assistance Program for the employee and eligible family members.
Voluntary participation in the Ohio Deferred Compensation Plan.
Eligibility for tuition reimbursement after one full year of employment, between $3,000 and $4,000 per year depending on the subject studied.
Employer-paid employee dental insurance premium; dependent coverage is at the employee’s expense.
Flexible Spending Account (FSA).