Field Service Technician II - Crane

Ring Power•Krugerville, TX

About The Position

The Field Service Technician II repairs and services crane machinery and equipment, diagnosing failures, repairing or replacing defective parts, and preparing repair estimates and service documentation. The role requires careful management of parts and repair costs, accurate records, safe and orderly work practices, and maintaining technical knowledge and required tools. The technician may temporarily assume the lead person position as needed and works independently or as part of a team without supervisory responsibility. The job typically takes place during regular business hours, with occasional requirements to work nights, holidays, and weekends. Work is performed in a range of indoor and outdoor conditions, frequently exposing the technician to heat, noise, vibration, physical hazards, fumes, dust, gases, oils, and other environmental conditions. The position involves frequent standing, walking, climbing, kneeling, reaching, and handling loads, as well as occasional lifting, pushing, or pulling heavier items.

Requirements

High school diploma or GED.
Seven or more years of experience.
Able to comprehend written material and communicate orally and in writing with employees and customers.
Must have completed standards outlined in the personnel achievement guideline, or have been determined by the lead person to meet the same qualification based on division location.
Valid Class E Driver’s License.
Must meet job-specific knowledge, skill, and training requirements identified in the Learning Management System and other applicable sources.

Nice To Haves

Specialized technical course or equivalent years of experience as a technician.

Responsibilities

Repair or replace defective parts on machinery and equipment.
Disassemble components and clean parts properly.
Inspect components to maximize parts reuse and control repair costs.
Test, diagnose, and adjust equipment failures.
Create repair estimates and provide information to substantiate quotes and estimates.
Prepare parts requisitions, time cards, and service reports as requested by the supervisor, ensuring they are legible, accurate, and sufficiently detailed for service accounting.
Monitor job expenses against repair estimates and alert the lead person to cost overruns before job completion.
Temporarily assume the lead person position when necessary.
Use dealer computer systems for work orders and other documentation.
Maintain the minimum set of tools required for job performance.
Work neatly, orderly, and safely while caring for and maintaining company machines and equipment.
Maintain personal company service literature and awareness of technical changes in the industry.
Perform other duties as assigned.