Field Service Technician II - Crane

Ring Power Corporation•Aubrey, TX

About The Position

The Field Service Technician repairs, maintains, and diagnoses crane machinery and equipment. The role involves identifying equipment failures, testing and adjusting equipment, and disassembling, cleaning, inspecting, repairing, or replacing components while maximizing the reuse of parts to control costs. The technician prepares repair estimates and supporting information, monitors expenses against estimates, and alerts the lead person to cost overruns before work is completed. The technician also completes accurate parts requisitions, time cards, work orders, and service reports using dealer computer systems; maintains required tools and personal service literature; and keeps current with technical changes. Work is performed independently or as part of a team, with no supervisory responsibility, and may include temporarily assuming the lead person position. The technician is expected to work safely and neatly, communicate effectively with employees and customers, and provide responsive customer service. Work is typically during regular business hours, with occasional nights, holidays, and weekends. The role regularly involves exposure to outdoor conditions, heat, noise, vibration, physical hazards, fumes, dust, and oils, as well as climbing, kneeling, standing, walking, handling tools, and lifting or moving items of varying weights.

Requirements

High school diploma or GED.
Seven or more years of experience.
Ability to comprehend written material and communicate orally and in writing with employees and customers.
Completion of the standards outlined in the personnel achievement guideline, or determination by the lead person that the candidate meets the same qualification based on division location.
Valid Class E Driver’s License.
Ability to solve complex problems with little guidance; independent research and analysis may be required.
Ability to work autonomously, use discretion in setting priorities and making decisions, and achieve desired outcomes.
Ability to meet the physical and environmental demands described, including climbing, standing, walking, reaching, handling tools, and lifting or moving items.

Nice To Haves

A specialized technical course or equivalent years of experience as a Technician.

Responsibilities

Repair or replace defective machinery and equipment parts.
Disassemble components, clean parts, and inspect components to maximize parts reuse and control repair costs.
Test, diagnose, and adjust equipment failures.
Create repair estimates and submit supporting information for quotes and estimates.
Prepare accurate and legible parts requisitions, time cards, and service reports as requested.
Monitor job expenses against repair estimates and notify the lead person of cost overruns before completing the job.
Temporarily assume the lead person position when necessary.
Use dealer computer systems for work orders and other documentation.
Maintain the minimum set of tools required for job performance.
Work safely and neatly, and care for and maintain company machines and equipment.
Maintain personal company service literature and awareness of technical changes in the industry.
Perform other duties as assigned.
Support safe work behavior and contribute to effective communication, planning, problem solving, customer service, and teamwork.