Field Service Technician II - Crane

Ring Power•Union City, GA

About The Position

The Field Service Technician II repairs and services crane machinery and equipment by diagnosing failures, testing and adjusting equipment, and repairing or replacing defective parts. The technician disassembles and cleans components, inspects them to maximize parts reuse and control repair costs, and prepares estimates and supporting information for quotes. The role documents work through parts requisitions, time cards, service reports, work orders, and other dealer computer systems, ensuring records are legible, accurate, and sufficiently detailed. The technician monitors expenses against estimates and alerts the lead person to cost overruns before completing work. The position may temporarily assume the lead person role as needed. The technician maintains the tools and service literature needed for the job, keeps current with technical changes, and cares for company machines and equipment while working safely and neatly. The role requires independent problem solving, research and analysis, planning, communication, customer service, and adaptation to change. Work is typically performed during regular business hours, with occasional nights, holidays, and weekends. The job has no supervisory responsibility and involves frequent outdoor work and exposure to a range of environmental conditions and physical demands.

Requirements

High school diploma or GED.
Seven or more years of experience.
Ability to comprehend written material and communicate orally and in writing with employees and customers.
Completion of standards outlined in the personnel achievement guideline, or determination by the lead person that the candidate meets the same qualification based on division location.
Valid Class E Driver’s License.
Complex problem-solving ability with little guidance; independent research and analysis may be required.
Ability to exercise discretion in how work is performed, set priorities, and make decisions.

Nice To Haves

A specialized technical course or equivalent years of experience as a technician.

Responsibilities

Repair or replace defective parts on machinery and equipment.
Disassemble components and clean parts properly.
Inspect components to maximize parts reuse and control repair costs.
Test, diagnose, and adjust equipment failures.
Prepare repair estimates and submit information to support quotes and estimates.
Prepare parts requisitions, time cards, and service reports as requested by the supervisor, ensuring records are legible, accurate, and sufficiently detailed.
Monitor job expenses against repair estimates and alert the lead person to cost overruns before completing the job.
Temporarily assume the lead person position as necessary.
Use dealer computer systems for work orders and other documentation.
Maintain the minimum set of tools required for job performance.
Work neatly, orderly, and safely while caring for and maintaining company machines and equipment.
Maintain personal company service literature and stay aware of technical changes in the industry.
Perform other duties as assigned.
Follow safe work behavior and support workplace safety.
Communicate effectively with employees and customers and keep relevant people informed about developments, progress, problems, and plans.
Gather and verify relevant information, check work for accuracy and completeness, and document sources.
Plan and prioritize tasks, follow schedules, assess progress, anticipate risks, and adjust plans based on input.
Address customer concerns promptly and positively.