Field Service Technician II - Crane

Ring Power Corporation•Union City, GA

About The Position

The Field Service Technician II - Crane repairs, replaces, disassembles, cleans, inspects, tests, diagnoses, and adjusts machinery and equipment components. The technician aims to reuse serviceable parts to control costs, prepares repair estimates and supporting documentation, and monitors job expenses against estimates. The role prepares parts requisitions, time cards, and service reports with accurate, legible detail; uses dealer computer systems for work orders and documentation; and may temporarily assume the lead person position as needed. The technician maintains required tools and personal service literature, keeps current with technical changes, and works safely while caring for company equipment. Other duties may be assigned. The position calls for independent, complex problem-solving with limited guidance, occasional independent research and analysis, and discretion in setting priorities and determining how work is performed. Work is typically during regular business hours, with occasional nights, holidays, and weekends. The role has no supervisory responsibility. It involves regular exposure to workplace stresses, occasional changes in work priorities or volume, and frequent to constant physical activity and exposure to outdoor conditions, heat, noise, vibration, hazards, fumes, dust, and oils.

Requirements

High school diploma or GED.
Seven or more years of experience.
Ability to comprehend written material and communicate effectively orally and in writing with employees and customers.
Completion of the standards outlined in the personnel achievement guideline, or determination by the lead person that the candidate meets the same qualification based on division location.
Valid Class E Driver’s License.
Ability to solve complex problems with little guidance; independent research and analysis may be required.
Work schedule may occasionally require nights, holidays, and weekends.
Ability to perform the physical activities and work in the environmental conditions described in the posting.

Nice To Haves

Specialized technical course or equivalent years of experience as a Technician.

Responsibilities

Repair or replace defective machinery and equipment parts; disassemble components and clean parts.
Inspect components to identify parts that can be reused and control repair costs.
Test, diagnose, and adjust equipment failures.
Create repair estimates and submit information supporting quotes and estimates.
Prepare accurate, legible parts requisitions, time cards, and service reports as requested by the supervisor.
Monitor expenses against repair estimates and alert the lead person to overruns before completing the job.
Temporarily assume the lead person position as necessary.
Use dealer computer systems for work orders and other documentation.
Maintain the minimum tools required for job performance and keep company machines and equipment neat, orderly, and safe.
Maintain personal company service literature and stay aware of technical changes in the industry.
Perform other duties as assigned.
Support safe work behavior and prioritize workplace safety.
Communicate effectively with employees and customers; gather, verify, and document information accurately.
Plan and organize work, adapt to changes, and seek effective solutions to job-related problems.
Support team members through coaching and mentoring and contribute to an inclusive, customer-oriented workplace.