Field Technician

Valsoft Corporation • Philadelphia, PA

5d • Onsite

About The Position

The Field Technician supports K-12 school customers across Pennsylvania by providing on-site hardware and technology service. The role works with the help desk, warehouse, and regional field team to diagnose hardware issues, repair or replace equipment, and keep schools’ operations running. It is a hands-on, independent role that involves customer-site visits, troubleshooting, and managing schedules and routes.

The technician handles service tickets involving self-service kiosks, card printers, check-in stations, PCs, peripherals, and UPS battery backups. Responsibilities include prioritizing issues by operational impact, planning visits and arranging parts, installing and maintaining equipment, performing preventive maintenance, testing systems before leaving, and documenting work and follow-up needs. The technician also communicates with school contacts, the help desk, and their manager, supports other regions during peak periods or colleague absences, and may help train new or seasonal technicians.

The role requires regular travel throughout Pennsylvania and occasional travel to nearby states. Mileage is reimbursed. Hours and travel increase during the August to mid-October peak season. Initial training includes shadowing a senior technician. The technician must lift and carry equipment weighing up to about 50 pounds and work in a variety of building environments.

Requirements

• At least 2 years of experience in field service, desktop support, IT hardware support, or a similar hands-on technical role.
• Strong troubleshooting skills with Windows PCs and peripherals such as printers, scanners, cameras, monitors, and UPS or battery backups.
• Working knowledge of basic networking, including IP and MAC addresses and wired and wireless connectivity.
• Experience using remote-access tools such as TeamViewer and ticketing systems such as Jira.
• Ability to diagnose problems methodically and distinguish a simple fix from a necessary replacement.
• Strong organizational and time-management skills, including the ability to plan routes and schedules independently.
• Clear written communication skills for documenting visits and updating tickets.
• Professional and courteous manner when working with school staff, administrators, and IT teams.
• Comfort using a smartphone or tablet and mobile apps for field work.
• Valid driver's license, clean driving record, and access to a reliable personal vehicle.
• Ability to lift and carry equipment up to 50 pounds and work in a variety of building environments.
• Ability to obtain and maintain Pennsylvania school clearances: PA State Police criminal history check, PA child abuse history clearance, and FBI fingerprint-based criminal background check.
• Ability to complete the Act 168 employment history review and related disclosure process.
• Ability to complete child abuse recognition and mandated reporter training, including the 3-hour training renewed every 5 years.
• Ability to report any arrest or conviction for a listed offense within 72 hours using form PDE-6004.
• Ability to meet additional requirements set by individual school districts, such as badging or site sign-in.
• High school diploma or equivalent.

Nice To Haves

• Technical certification or post-secondary coursework in IT.
• CompTIA A+, Network+, or a similar certification.
• Experience supporting K-12 schools or other public-sector customers.
• Experience with kiosks, card printers, or self-service hardware.
• Familiarity with Jira or another ticketing system.
• Current Pennsylvania school clearances.

Responsibilities

• Respond to on-site service tickets for school hardware, including kiosks, card printers, check-in stations, PCs, peripherals, and UPS battery backups.
• Diagnose problems before replacing equipment, including identifying battery, configuration, or software fixes.
• Prioritize service issues according to their impact on schools’ daily operations.
• Review ticket queues, group visits by region, confirm appointments with school contacts, plan routes and schedules, and arrange parts with the warehouse.
• Adjust plans to respond to urgent service requests.
• Install equipment and perform preventive maintenance visits.
• Test equipment before leaving a site and obtain customer sign-off.
• Check warranties, replace covered equipment, and refer out-of-warranty or end-of-life equipment to sales for a quote.
• Document findings, completed work, and required follow-up in tickets.
• Share new fixes with the help desk to support remote resolution of similar issues.
• Keep school contacts, the help desk, and the manager updated, remain reachable during working hours, and respond quickly to urgent requests.
• Help cover other regions during peak season or when colleagues are away.
• Help train new or seasonal technicians.

Benefits

• Competitive compensation and benefits, including health coverage, paid time off, company holidays, and retirement savings options.
• Career growth opportunities through hands-on experience, technical training, and advancement within a growing technology organization.
• Variety and independence in day-to-day work, with opportunities to solve technical challenges and work directly with customers.
• Company-provided tools, equipment, and support.
• Meaningful work helping schools and educational organizations operate more safely, securely, and efficiently.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED