Field Technician

Wire3 • Albany, GA

11d

About The Position

Wire 3 is hiring a Field Technician (FTTH, or Fiber to the Home) to help customers receive a seamless installation and high-quality internet service. The technician is an initial point of contact for customers and installs, maintains, and troubleshoots fiber optic systems and networks for business and residential customers. Work includes handling fiber cables and related equipment, completing tests, and documenting work at each customer site. The role requires following applicable safety practices, NEC requirements, and local regulations, and may involve working at heights, in confined spaces, and in varied weather and environmental conditions.

Requirements

• Strong teamwork and customer service skills.
• Basic computer and home networking knowledge.
• Proficiency using tools such as drills, cable cutters, and hammer drills.
• Ability to follow safety guidelines, including wearing required PPE.
• Ability to work in various weather and environmental conditions.
• Strong work ethic and ability to complete tasks neatly and efficiently.
• Ability to interpret prints and follow color-coordinated routing.
• Excellent customer relations and problem resolution skills.
• Valid Florida Driver’s License and clean driving record.
• Ability to work at heights up to 30 feet, including using ladders and hand climbing utility poles with gaffs.
• Ability to work in confined spaces, including manholes.
• Ability to stoop, kneel, and crouch for extended periods.
• Ability to lift 50 pounds and consistently carry 25 pounds.
• Willingness to work flexible schedules, including weekends, holidays, and evenings.

Nice To Haves

• Experience with electronic audio/video systems.
• High school diploma or GED.
• College or technical/vocational training.

Responsibilities

• Perform cable testing and document results for all media types.
• Install, maintain, and troubleshoot fiber optic systems and networks.
• Pull and suspend cables, terminate fiber, perform fusion splicing, and test fiber while following NEC and local regulations.
• Collaborate with team members to provide high-quality service to business and residential customers.
• Document work performed at each customer site.

Benefits

• Company-paid medical, dental, and vision insurance premiums for employees and their dependents.
• Diverse growth opportunities.
• Learning and development support for career and personal growth.
• 120 hours of paid time off after a 90-day probation period.
• 40 hours of paid sick leave.
• Six major paid holidays off.
• 401(k) plan with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed