Field Service Technician - Level III (Fire Alarm)

ORR Protection•Hillsboro, OR

4d•Remote

About The Position

ORR Protection is seeking a Level III Field Service Technician to service large-scale fire alarm and special hazard fire suppression systems. The technician will take a lead role in major service activities, work with customers and ORR personnel, and may assist with installation and commissioning. This is a remote position, deployed from the associate’s home to local job sites for installations, service, and repairs. Travel, including overnight travel, may be required up to 25% of the time.

Requirements

High school diploma or equivalent.
Five years of experience servicing electrical or mechanical systems in the fire alarm or special hazard fire suppression industry.
Experience reading blueprints.
LEA license.
NICET II Fire Alarm and Special Hazards certification.
Experience with intelligent fire control panel programming software.
Knowledge of Microsoft Office and standard internet usage.
Strong time-management skills.
Excellent verbal and written communication skills.
Organized and detail-oriented.
Strong critical-thinking and problem-solving skills.
Self-directed, with the ability to work autonomously.
Ability to lead a team effectively.
Demonstrated customer-service mindset.
Ability to lift up to 75 pounds and crawl into tight or awkward places.
Availability for occasional on-call days and/or overtime for unscheduled service needs.
Ability to travel up to 25% of the time, including overnight travel.

Nice To Haves

NAFED certification.
Associate degree in electronics or a related field.
Experience with Notifier, Potter, Kidde, Fenwal, Siemens, EST 3, or Starlink systems.

Responsibilities

Take a lead role in major service activity.
Perform service on the majority of OPS System brands and applications.
Contact customers to set up service.
Perform inspection and testing tasks on fire alarm and special hazard fire suppression systems according to OPS work instructions.
Record inspection and test results in the company’s electronic inspection program.
Respond to emergency service requests and take appropriate action.
Troubleshoot systems in depth and repair or replace system equipment.
Oversee OPS personnel and coordinate service activities.
Review inspection and test results with customers.
Train customers on fire system functionality.
Assist with installation and commissioning tasks.
Perform other duties as assigned.