Field Service Technician - Cooling/HVAC

Schneider Electric•Las Vegas, NV

About The Position

Schneider Electric is hiring a Field Service Representative for its U.S. Services business, specifically the Secure Power team, which services critical data center equipment and provides OEM service for APC/Schneider Electric equipment. The role involves working with customers, colleagues, and third-party partners to assemble, start up, diagnose, repair, modify, and perform preventive maintenance on company- and third-party-manufactured equipment in varied environments. The position includes customer problem-solving, service documentation, and ongoing product learning and training. It may also involve regional or nationwide travel, supporting larger system startups, and resolving operational issues on behalf of a District Service Manager. New hires receive two weeks of in-person training at Schneider Electric’s training facility in Dallas, Texas, followed by online training and on-the-job training with a local mentor. The position is full-time and U.S.-based. The expected annual pay range is USD 68,000 to USD 102,000, including base pay and short-term incentives. The role will be posted until filled.

Requirements

Associate degree, vocational education, similar experience in HVAC/R or an electronic or electrical discipline, or equivalent military training.
At least 2 years of field service repair and customer service experience with UPS, electrical, electro-mechanical, or electronics-related equipment.
At least 2 years in Field Services or equivalent industry experience.
EPA Universal Certification.
Safe driving and vehicle operation skills.
Skill in using test and diagnostic equipment.
Experience reading and interpreting schematics, drawings, and theory-of-operation manuals.
Ability to write service reports, correspondence, and procedures; present information effectively; and respond to customer questions.
Ability to move service equipment weighing up to 50 pounds.

Responsibilities

Perform pre-site work, equipment startups, repairs, preventive maintenance, and field modifications.
Troubleshoot problems with customers, electricians, sales partners, technical support, and District Service.
Complete field service reports, expense reports, preventive maintenance documentation, and startup data sheets.
Work with a manager and/or Regional Service Director to resolve complex escalated issues.
Continuously learn about products through field and classroom training.
Travel throughout the region for local customer support and, when needed, nationwide.
Assist the Field Project Manager with larger system startups.
Resolve operational issues as required when acting on behalf of the District Service Manager.