Lead HVAC Service Technician – Residential Heating & Cooling

Elmar Heating & Cooling • Timonium, MD

9d

About The Position

Elmar Heating & Cooling is hiring an experienced technician for its residential service team serving the Greater Baltimore area. The role diagnoses, maintains, and repairs residential heating and cooling equipment while delivering an excellent customer experience. Technicians may earn competitive base pay plus commissions on eligible service plans, service and repair work, and qualifying new installation opportunities. The company describes opportunities for ongoing training and career advancement in a supportive, team-oriented environment.

Requirements

• At least 5 years of residential HVAC service and repair experience.
• Strong diagnostic and troubleshooting skills.
• Extensive experience servicing conventional HVAC systems, heat pumps, and gas furnaces.
• Experience diagnosing and repairing ductless mini-split systems.
• EPA Universal Certification.
• Valid driver's license with an acceptable driving record.
• Ability to read electrical schematics, wiring diagrams, and technical documentation.
• Strong customer service and communication skills.
• Ability to work independently and manage service calls efficiently.
• Ability to explain technical findings and recommend appropriate solutions without high-pressure sales tactics.

Nice To Haves

• Experience servicing Mitsubishi Electric, Daikin, Fujitsu, or similar ductless systems.
• Advanced electrical and refrigeration troubleshooting experience.
• Boiler and hydronic heating system experience.
• Tankless water heater experience.
• Light commercial HVAC service experience.
• Previous experience mentoring or training junior technicians.

Responsibilities

• Diagnose and repair residential heating and cooling systems.
• Troubleshoot conventional air conditioners, heat pumps, gas furnaces, and air handlers.
• Service and troubleshoot single-zone and multi-zone ductless mini-split systems.
• Perform preventative maintenance, system inspections, and performance evaluations.
• Diagnose electrical, refrigerant, airflow, and mechanical problems.
• Identify equipment deficiencies and recommend appropriate repair or replacement solutions.
• Educate homeowners about maintenance plans, repair options, and system improvements.
• Identify qualifying opportunities for new HVAC system installations.
• Complete accurate service documentation and communicate findings clearly.
• Follow manufacturer specifications, safety procedures, and applicable codes.
• Provide technical guidance to less-experienced technicians when needed.
• Maintain professional relationships with customers and represent Elmar Heating & Cooling with integrity.

Benefits

• Competitive base pay based on experience and technical abilities.
• Commission opportunities on service plan sales, eligible service and repair work, and qualifying new HVAC installation opportunities.
• Company-paid medical, dental, and vision insurance.
• 401(k) retirement plan.
• Paid time off.
• Eight paid holidays.
• Ongoing manufacturer training and technical education.
• Career advancement opportunities.
• Supportive, team-oriented work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed