Jackson Plumbing, Heating & Cooling - HVAC Service Supervisor

Ace Hardware•Decatur, AL

About The Position

The HVAC Service Supervisor supervises field technicians and jobs, leading by example and ensuring work is completed safely, efficiently, correctly, and on schedule. The supervisor works alongside technicians in the field, conducts daily technician and job check-ins, builds a team atmosphere, and develops the team's skills through training, coaching, and mentoring. The role also calls for positive, customer-focused interactions and clear communication with technicians and customers. The position requires managing multiple projects and crews, organizing fast-paced schedules, coordinating with general contractors, architects, engineers, and inspectors, and setting daily schedules for installation crews. The supervisor conducts pre-job site visits, prepares accurate plans for ductwork, gas piping, and refrigerant line sets, and anticipates potential problems before work begins. They must be familiar with applicable residential and commercial building codes and local inspection requirements, and help bring projects through final inspection, punch-list work, and resolution of unforeseen issues. The role also includes special projects and other assigned duties. This position requires a valid U.S. driver's license held continuously for at least three years immediately before applying, and driving a company vehicle while meeting the company's motor vehicle and insurance eligibility requirements. Candidates must pass a drug screening and background check; random drug testing may occur. Employment visa sponsorship is not available now or in the future.

Requirements

High school diploma or equivalent.
At least 5 years of residential HVAC installation field experience.
At least 2 years of supervisory experience.
EPA certification required.
Able to pass a drug screening and background check; random testing may occur.
Valid U.S. driver's license held for at least three continuous years immediately preceding the application date.
Meet company motor vehicle and insurance eligibility requirements and drive a company vehicle.
Ability to set and achieve timeline goals.
Proficiency working with financial reports, Excel, and Word.
Self-starter who is responsible and accountable.
Ability to multitask and manage a consistent workflow in a fast-paced environment.
Quick learner who adapts to new processes.
Good project management, organizational, interpersonal, communication, and problem-solving skills.
Ability to manage multiple projects and crews, work effectively in a team, and coach or mentor helpers and junior mechanics.
Familiarity with current residential and commercial building codes and local inspection requirements.
Able to coordinate effectively with general contractors, architects, engineers, and inspectors.
Ability to sit, walk, and stand for several hours, up to a full 8-hour workday; talk and hear in person and by telephone; use hands repetitively to operate computers and standard office equipment; reach with hands and arms; lift up to 30 pounds; and see up close and at a distance.

Nice To Haves

NATE certification.
Advanced leadership and labor management coursework.

Responsibilities

Supervise field technicians and jobs while supporting company goals and growth.
Work alongside technicians in the field and lead by example through technical skill, attitude, and leadership.
Conduct daily technician and job check-ins to ensure work is correct and efficient.
Provide training, coaching, and mentoring to increase technician skills, including those of helpers and junior mechanics.
Maintain a positive customer-service approach in customer interactions and encourage respectful conduct among technicians.
Manage multiple projects and crews and keep work on schedule.
Coordinate and maintain working relationships with general contractors, architects, engineers, and inspectors.
Set daily schedules for assigned installation crews.
Conduct pre-job site visits; prepare accurate plans for ductwork, gas piping, and refrigerant line sets; and anticipate potential issues before work begins.
Ensure jobs are completed safely and company safety policies are followed.
Apply knowledge of residential and commercial building codes and local inspection requirements.
Close out projects through final inspection, assist with final punch-list items, and help resolve unforeseen project issues.
Complete special projects and other assigned job duties.

Benefits

Medical, dental, and vision coverage.
Company-paid short-term and long-term disability coverage.
Life insurance benefits for employees and dependents.
401(k) retirement savings plan with matching company contributions, eligible on the first day.
Incentive, commission, or bonus opportunities depending on role and grade level.
Paid time off and paid holidays, depending on role and month of hire.
Warehouse merchandise discount.
Career growth opportunities across plumbing, heating, cooling, electrical, handyman, customer service, and other channels.
Hands-on training, formal education, coaching, and tools to support professional growth.
Employee Assistance Program offering personal, legal, financial, work, childcare, and elder-care support.