Field Service Technician - HVAC-Cooling

Schneider Electric•Reno, NV

About The Position

Schneider Electric is hiring a Field Service Technician within its U.S. Services business, specifically the Secure Power team, which services critical data center equipment. The team provides OEM service for APC/Schneider Electric equipment. Technicians work with customers, colleagues, and third-party partners to assemble, start up, diagnose, repair, modify, and perform preventive maintenance on company- and third-party-manufactured equipment in varied environments. The position includes customer-facing field service work, problem solving, service documentation, and collaboration with service managers and technical support. Travel may include local regional assignments or countrywide travel. Technicians may also assist with larger system startups and resolve operational issues on behalf of the District Service Manager. Within the first 90 days, new hires receive two weeks of in-person training at Schneider Electric’s training facility in Dallas, Texas, with expenses paid, followed by online training and on-the-job training with a local-area mentor.

Requirements

Associate degree, vocational education, similar experience in HVAC/R or an electronic or electrical discipline, or equivalent military training.
At least 2 years of field service repair and customer service experience with UPS, electrical, electromechanical, or electronics-related equipment.
At least 2 years in Field Services or equivalent industry experience.
EPA Universal Certification.
Safe driving and vehicle operation skills.
Skill in using test and diagnostic equipment.
Ability to read and interpret schematics, drawings, and theory-of-operation manuals.
Ability to write service reports, correspondence, and procedures; present information effectively; and respond to customer questions.
Ability to move service equipment weighing up to 50 pounds.

Responsibilities

Perform pre-site work, equipment startups, repairs, preventive maintenance, and field modifications.
Solve problems in collaboration with customers, electricians, sales partners, technical support, and District Service.
Complete field service reports, expense reports, preventive-maintenance documentation, and startup data sheets.
Work with a manager and/or Regional Service Director to resolve complex escalated issues.
Participate in continuous product learning and training in the field and classroom.
Travel throughout the region for local customer support and, as needed, travel countrywide.
Assist the Field Project Manager with larger system startups.
Resolve operational issues as required while acting on behalf of the District Service Manager.