HVAC Field Service Technician

AAON • Tulsa, OK

7d

About The Position

The Field Service Technician I provides entry-level field service support for installing, maintaining, troubleshooting, and repairing HVAC equipment at customer locations. Working under general supervision, the technician performs routine service activities, documents completed work, and assists customers with equipment operation. The role supports safe and efficient equipment performance, customer satisfaction, and service excellence while developing technical expertise in HVAC systems, field service operations, and customer support.

The position is performed primarily at customer sites, commercial facilities, industrial operations, and construction locations, with frequent travel within assigned service areas. Work may involve varying temperatures and weather conditions, dust, noise, operating and energized equipment, refrigeration systems, moving mechanical components, confined spaces, and elevated work areas. Employees must follow company and customer safety requirements and use personal protective equipment as required. This is a safety-sensitive position.

The job description notes that duties and responsibilities may change, and additional functions may be assigned. Reasonable accommodations may be made, if requested, to enable employees with disabilities to perform essential functions, absent undue hardship.

Requirements

• High school diploma or GED, or an equivalent combination of education and experience.
• At least 2 years of experience in technical service, maintenance, HVAC, industrial equipment repair, or a related field, unless an equivalent combination of education and experience provides the background.
• Basic knowledge of HVAC equipment, mechanical systems, electrical systems, and controls.
• Ability to troubleshoot and diagnose routine equipment issues.
• Familiarity with hand tools, power tools, and diagnostic equipment.
• Strong customer service and communication skills.
• Ability to read and interpret service manuals, wiring diagrams, and technical documents.
• Strong organizational skills and attention to detail.
• Ability to work independently and manage service schedules effectively.
• Basic computer skills for documentation and service reporting.
• Ability to diagnose and resolve routine technical issues and make sound decisions in the field.
• Ability to communicate effectively with customers, team members, and support personnel.
• Ability to stand, walk, climb, bend, and work around operating equipment frequently.
• Ability to regularly lift, carry, push, or pull up to 50 pounds.
• Ability to use fine and gross motor skills for repairs, diagnostics, and equipment installation.
• Ability to sit and drive for extended periods while traveling between customer locations.
• Ability to work in confined spaces, elevated work areas, and varying environmental conditions.
• Ability to travel frequently to customer locations within assigned service areas.
• Ability to adhere to safety protocols and use required personal protective equipment.

Nice To Haves

• Associate degree, technical degree, or vocational training in HVAC, electrical systems, mechanical systems, or a related discipline.
• EPA Certification or HVAC-related certifications.
• Experience working with HVAC equipment, controls, or refrigeration systems.

Responsibilities

• Assist with installation, startup, maintenance, and repair of HVAC equipment at customer locations.
• Perform routine inspections and preventive maintenance to support equipment reliability and performance.
• Diagnose and troubleshoot basic mechanical, electrical, and controls-related issues, escalating complex problems as needed.
• Accurately document service activities, inspections, repairs, parts usage, and customer interactions.
• Communicate service status, findings, and recommendations professionally to customers.
• Operate and maintain company tools, equipment, and service vehicles in accordance with company standards.
• Support equipment commissioning, startup, and operational verification.
• Assist customers with basic equipment operation, maintenance procedures, and troubleshooting.
• Comply with safety standards, company policies, and customer site requirements.
• Support warranty and service-related investigations.
• Coordinate with technical support, engineering, and operations teams to resolve customer issues.
• Assist with parts identification and ordering for service activities.
• Participate in technical and safety training programs.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED