Jackson Plumbing, Heating & Cooling - HVAC Service Supervisor

ACE Hardware•Decatur, AL

1d•$75,000 - $100,000

About The Position

The HVAC Service Supervisor supervises field technicians and crews, providing technical guidance and leadership to ensure work is completed safely, efficiently, correctly, and on schedule. The supervisor works alongside technicians in the field, models the company’s customer-service and safety expectations, conducts daily technician and job check-ins, and develops team skills through training, coaching, and mentoring. The role coordinates multiple projects and crews, including relationships with general contractors, architects, engineers, and inspectors. It includes setting daily crew schedules; conducting pre-job site visits; preparing accurate plans for ductwork, gas piping, and refrigerant line sets; anticipating potential project issues; and ensuring compliance with residential and commercial building codes, local inspection requirements, and company safety policies. The supervisor helps complete final inspections and punch lists, resolves unforeseen project issues, and performs other assigned duties. The position requires driving a company vehicle and meeting company motor-vehicle and insurance eligibility requirements. A valid U.S. driver’s license held continuously for at least three years is required. Employment visa sponsorship is not available now or in the future.

Requirements

High school diploma or equivalent.
At least 5 years of residential HVAC installation field experience.
At least 2 years of supervisory experience.
EPA certification.
Valid U.S. driver’s license held continuously for at least 3 years immediately preceding the application, and ability to meet company motor-vehicle and insurance eligibility requirements.
Ability to pass a drug screening and background check; random drug testing may occur.
Ability to set and achieve timeline goals.
Proficiency working with financial reports, Excel, and Word.
Self-starter who is responsible and accountable.
Ability to multitask and manage a consistent workflow in a fast-paced environment.
Ability to learn quickly and adapt to new processes.
Good project-management skills.
Well-developed interpersonal and communication skills.
Excellent problem-solving skills.
Ability to sit, walk, and stand for several hours, up to a full 8-hour workday; talk and hear in person and by telephone; use hands repetitively to operate computers and standard office equipment; reach with hands and arms; lift up to 30 pounds; and see up close and at a distance.

Nice To Haves

NATE certification.
Advanced leadership and labor-management coursework.

Responsibilities

Supervise technicians, crews, and jobs in alignment with company goals and growth.
Work alongside technicians in the field and foster a positive team atmosphere through technical skill, example, and attitude.
Conduct daily technician and job check-ins to ensure work is correct and efficient.
Provide training, coaching, and mentoring to technicians, helpers, and junior mechanics.
Maintain a positive customer-service approach and model respectful interactions with customers and team members.
Manage multiple projects and crews, keeping work safe and compliant with company safety policies.
Coordinate with general contractors, architects, engineers, and inspectors.
Set daily schedules with assigned installation crews.
Conduct pre-job site visits and produce accurate plans for ductwork, gas piping, and refrigerant line sets; anticipate potential problems before work begins.
Ensure familiarity with and compliance with applicable residential and commercial building codes and local inspection requirements.
Close out projects through final inspection, assist with punch-list items, and help resolve unforeseen project issues.
Complete special projects and other assigned duties.

Benefits

Competitive pay and incentive, commission, or bonus opportunities depending on role and grade level.
401(k) retirement savings plan with matching company contributions, eligible from the first day.
Medical, dental, and vision coverage.
Company-paid short-term and long-term disability coverage.
Life insurance benefits for employees and dependents.
Warehouse merchandise discount.
Paid time off and paid holidays, depending on role and month of hire.
Career growth and opportunities across multiple business channels.
Tools, hands-on training, formal education, and coaching.
Employee Assistance Program offering professional support for personal, legal, financial, work, childcare, and elder-care matters.