Bolls Heating & Cooling - HVAC Service Technician

ACE Hardware•Indianapolis, IN

7d•$25 - $30•Onsite

About The Position

Bolls Heating & Cooling, an Ace Hardware Home Services Company, provides residential heating and cooling repair, installation, and maintenance services in the Indianapolis area. The HVAC Service Technician delivers efficient, accurate service and effective communication while maintaining, diagnosing, troubleshooting, and repairing residential HVAC equipment. The role uses specialized diagnostic tools and the Service Titan platform, maintains the truck inventory needed for flat-rate repairs, educates customers about home comfort, efficiency, and safety improvements, and assists in developing junior service technicians. The technician also follows applicable company systems and service department administrative procedures. The position requires driving a company vehicle and meeting company motor vehicle and insurance eligibility requirements, including having held a valid U.S. driver’s license continuously for at least three years. The position is not eligible for current or future employment visa sponsorship.

Requirements

EPA Universal Certification.
Strong knowledge of HVAC industry best practices and building codes.
Proficiency in all aspects of HVAC function.
Valid driver’s license and eligibility under company motor vehicle and insurance requirements; a valid U.S. driver’s license must have been held continuously for at least three years immediately preceding the application date.
3+ years of HVAC service experience preferred.

Nice To Haves

3+ years of HVAC service experience.

Responsibilities

Provide an exceptional customer experience through efficient and accurate service and effective communication.
Maintain, diagnose, troubleshoot, and repair residential HVAC equipment, including forced-air, steam, hot water-based, oil, high-velocity, geothermal, and ductless systems.
Use specialized diagnostic tools to resolve airflow, fuel, refrigerant, and electrical issues in residential equipment.
Maintain the truck inventory needed to complete flat-rate repairs.
Educate customers about improvements to home comfort, efficiency, and safety.
Assist in developing junior service technicians.
Follow company systems and administrative procedures for the service department.
Use the Service Titan platform.

Benefits

Incentive, commission, and bonus opportunities, depending on role and grade level.
401(k) retirement savings plan with matching company contributions, eligible on the first day.
Medical, dental, and vision coverage.
Company-paid short-term and long-term disability coverage.
Life insurance benefits for employees and dependents.
Warehouse merchandise discount.
Paid time off and paid holidays, depending on role and month of hire.
Career growth opportunities across multiple service channels.
Tools, hands-on training, formal education, and coaching.
Employee Assistance Program offering professional support for personal, legal, financial, work, childcare, and elder-care matters.