Field Service Representative - HVAC/Cooling

Schneider Electric • Tulsa, OK

3h

About The Position

The Field Service Representative works within Schneider Electric’s U.S. Services business, specifically the Secure Power team, which services critical data center equipment and provides OEM service for APC/Schneider Electric equipment. The role performs assembly, startup, diagnostics, repair, preventive maintenance, and field modifications on company and third-party equipment in varied customer environments. It involves collaborating with customers, team members, and third-party partners to resolve technical and operational issues.

The position includes two weeks of in-person training at Schneider Electric’s training facility in Dallas, Texas, with expenses paid, followed by online training and on-the-job training with a local mentor. Regional travel may be required for customer support, with occasional countrywide travel. The expected U.S. pay range is USD 68,000–102,000 per year, including base pay and short-term incentives.

Requirements

• Associate degree, vocational education, similar experience in an HVAC/R, electronic, or electrical discipline, or equivalent military training.
• At least 2 years of field service repair and customer service involving UPS, electrical, electro-mechanical, or electronics-related equipment.
• At least 2 years of experience in Field Services or equivalent industry experience.
• EPA Universal Certification.
• Experience with chillers and water-cooled and air-cooled systems.
• Safe driving and vehicle operation skills.
• Skill in using test and diagnostic equipment.
• Ability to read and interpret schematics, drawings, and theory-of-operation manuals.
• Ability to write service reports, correspondence, and procedures; present information effectively; and respond to customer questions.
• Ability to move service equipment weighing up to 50 pounds.

Responsibilities

• Perform pre-site activities, equipment startup, repairs, preventive maintenance, and field modifications.
• Work with customers, electricians, sales partners, technical support, and District Service to solve problems.
• Complete field service reports, expense reports, preventive maintenance records, and startup data sheets.
• Work with a manager and/or Regional Service Director to resolve complex escalated issues.
• Continue learning and training on various products in the field and in the classroom.
• Travel throughout the region for local customer support and, when needed, travel countrywide.
• Assist the Field Project Manager with larger system startups.
• Act on behalf of the District Service Manager to resolve operational issues as required.

Benefits

• Two weeks of in-person training with expenses paid.
• Medical insurance, including member reward points.
• Dental insurance.
• Vision insurance.
• Basic life insurance.
• Flexible work arrangements.
• Paid family leave.
• Well-being programs.
• 12 holidays per year.
• 15 days of paid time off per year.
• Company share ownership.
• 401(k) with company match.
• Learning and career development resources, including the Schneider Career Hub and Coursera learning platforms.
• Volunteer leave.
• Military leave benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree