Field Service Manager - LiquidStack Cooling Solutions

Trane Italia•Carrollton, TX

4d•$98,200 - $140,490•Hybrid

About The Position

Trane Technologies is hiring a Field Service Manager for its LiquidStack Americas team in Carrollton, Texas. The manager leads service repair, upgrades and enhancements, service agreements, and new equipment installation throughout the customer relationship. The position oversees service agreement pricing with Sales, parts and service contract pricing, field service coordination, technician recruitment and development, invoicing and collections, and customer satisfaction. The role carries P&L and budget responsibilities, including revenue forecasting, service growth, expense control, and risk management. It oversees service coordination and technician readiness to support emergency repairs, scheduled maintenance, upgrades, installations, replacement components, and long-term agreements. The manager also develops employees, ensures service work processes and margin expectations are followed, improves cash flow and customer experience, and maintains environmental, health, and safety compliance. The position is based in Carrollton, Texas, with significant field work and 50–75% travel throughout the United States. Occasional international travel may be required. The stated work arrangement is onsite Monday through Thursday, with Fridays offering a choice of work location based on work needs.

Requirements

At least 10 years of experience in HVAC, a related field, technical systems or equipment, or skilled trades.
At least 3 years of experience managing and coaching large teams and organizing work schedules.
Project management skills to oversee and drive successful project execution for startups and customer requests.
Technology proficiency, including expertise in Microsoft applications.
Valid driver’s license held for at least 12 months, with no major or frequent traffic violations as described in the posting, or multiple smaller infractions or preventable collisions in the previous three years.
Valid passport or ability to obtain one as required.
Ability to travel 50–75% throughout the United States, with occasional international travel as needed.

Nice To Haves

Salesforce experience is considered an asset.

Responsibilities

Lead service repair, upgrades and enhancements, service agreements, and new equipment installation across the customer relationship.
Provide P&L oversight and monthly revenue forecasting; help grow service agreements, repairs, installations, and turnkey service work in partnership with Sales and the acquisition team.
Control expenses against targets for overhead items, including fleet, uniforms, tools, and safety equipment.
Manage risk associated with service agreements, turnkey service, and repair work.
Oversee service coordination to respond efficiently to customers and allocate resources across the district.
Ensure technician training and skill levels are appropriately balanced to serve customer needs.
Coordinate emergency repairs, maintenance contracts, scheduled work, upgrades, installations, replacement components, and long-term service agreements.
Attract, coach, counsel, train, and develop service employees; promote continuous improvement and technical product training.
Confirm margin expectations are met during sales and fulfillment.
Improve cash flow by ensuring invoices are generated promptly after work is completed, managing expense budgets, and increasing service team utilization.
Create and ensure adherence to standard service work processes; improve transactional processes and customer satisfaction.
Ensure environmental, health, and safety compliance, and train employees to support a safe work environment in the shop and at customer sites.
Travel to customer job sites, potentially working outdoors or in mechanical and equipment rooms.