Field Service Representative
Daniels Health • West Chester, PA3d • Hybrid
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Hospital Technician - Penn Family Medicine West Chester & King of Prussia
Daniels Health•West Chester, PA
•Hybrid
About The Position
Daniels Health is searching for a customer service oriented individual to join us as a Field Service Representative at Penn Family Medicine West Chester Hospital. This position is responsible for the inspection and servicing of all products within their assigned hospital or medical center. They will be responsible for maintaining inventory and delivering the first line of customer service on behalf of Daniels. The Representative will team up daily with drivers, operations personnel, sales teams, and corporate support staff to service their assigned hospital location. The role involves working with clinical staff to ensure proper healthcare waste segregation, timely container exchanges, and container fill accuracy. It also includes inspection and servicing of all Daniels’ products, entering procedural areas, and working around sensitive patients and equipment. Maintaining adequate inventory levels, clear communication, and strong relationship management with hospital and Daniels staff are key. The representative will escalate customer issues to their manager for timely resolution using a company-provided smartphone. They will maintain professional, positive working relationships independently and ensure the staging area is neat and orderly.
Requirements
- Standard Hospital Vaccinations
- Willingness to take a 5 panel urine drug screening
- Willingness to take a 7 year background check
- Previous experience in a warehouse labor-intensive job (repetitive lifting of 50lbs to 75lb containers!!)
- Basic math and ability to read/record weights accurately
- Familiarity with weighbridge/scale systems
- Comfort with repetitive tasks while maintaining quality standards
- Comfortable standing for extended periods and working in PPE
- Proven longevity with employers
- Can-do attitude!!
Nice To Haves
- Seeking EVS, Housekeeping, Sterilization Technician Experience!
Responsibilities
- Working with clinical staff within Penn Family Medicine West Chester Hospital to ensure proper healthcare waste segregation, timely container exchanges and container fill accuracy
- Inspection and servicing of all Daniels’ products within your assigned hospital or medical center; this includes entering procedural areas and working around sensitive patients and equipment
- Maintaining adequate inventory levels of container stock at a location and department level
- Clear communications and strong relationship management with hospital staff and Daniels staff
- Communicating and escalating customers issues to your manager to ensure timely response and resolution with usage of a company provided smart phone for daily duties
- Maintaining professional, positive working relationships with customers and other hospital staff independently without direct supervision
- Ensuring staging area is neat and orderly after entering and before leaving the facility
- Standing and walking for a significant part of the day
- Lifting containers weighing up to 50 lbs
- Pushing / pulling wheeled transporters and/or palletized product up to approximately 300 lbs
Benefits
- Full time roles are provided benefits, sick leave and vacation leave from day one!!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Job Search Resources
Career Resources
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