Field Service Technician Jobs

About The Position

Requirements

• High School Diploma Required
• 5+ Years in Injection Molding troubleshooting or processing or prior experience as a Field Service Injection Molding Technician/Service Engineer
• Knowledge of blueprints and schematics to troubleshoot electrical/electronic, hydraulic, and mechanical systems
• Experience with injection molding machines, well rounded skill set in electrical, mechanical, hydraulic, computer and able to provide basic training for customers and employees
• Knowledge and understanding of injection molding process
• Ability to troubleshoot problems systematically
• Knowledge of microprocessor programming
• Knowledgeable in materials such as PET, Polypropylene, Polyethylene, Styrene and other common materials
• Excellent communication and interpersonal skills and strong customer service orientation
• Tact and diplomacy, i.e., must possess the ability to handle difficult or unhappy customers
• Dedicated team player with a positive attitude.
• Uses internal resources efficiently to resolve customer issues expeditiously and correctly
• Able to work independently with minimal back office (engineering, spare parts, phone/technical support.)
• Must have a valid Passport, driver’s license in good standing that includes REAL-ID.

Nice To Haves

• Associate’s or Bachelor’s degree preferred
• Familiarity with ENGEL machines and robots is preferred

Responsibilities

• Troubleshoots and repairs injection molding machines and robots, including conducting tests and inspections on all mechanical, hydraulic, pneumatic, electrical, and electronic or software components including calibrations to optimize performance.
• Performs software and hardware installations.
• Performs all safety checks on equipment.
• Educates customers on equipment and instructs on proper operation.
• Manages resolution of customer issues, including order and installation of replacements parts as necessary.
• Orders replacement parts with diagnoses of problems with control systems and develops an organized approach to solving machine problems and repairs/replaces parts as required.
• Instructs other Service Technicians and/or customer operators on the maintenance and safe operations of injection molding systems.
• Communicates on an ongoing basis with Central Service/Manufacturing/Parts Center to obtain answers to problems encountered in the field.
• Provides written reports on a regular basis to the Service Manager.

Benefits

• Health insurance
• Dental insurance
• Vision insurance (all upon first day of hire, no waiting period and very robust coverage at an affordable price)
• 401k with match
• Over 3 weeks’ PTO
• Employer paid life insurance
• Long-term disability
• Short-term disability
• Employee-centric environment
• Comprehensive vehicle program (monthly stipend + mileage reimbursement)
• $75 per diem when travelling on the road
• Tool reimbursement
• Cell phone
• Laptop
• Contribution to HSA
• Dependent and Health FSA
• Vacation pay
• Holiday pay