Field Service Technician 4

KION•Dallas, TX

About The Position

Dematic Corporation is hiring a Regional Field Service Technician 4 with a controls focus for its Field Service team. Under the direction of the Field Service Manager, the role provides service, repair, and service and maintenance training for installed Dematic systems and equipment. As Dematic's representative at customer facilities, the technician helps maintain customer goodwill and works to maximize system availability and customer satisfaction. The position may be based anywhere in North America, preferably near an airport, and involves 100% travel. The technician must be willing to travel on short notice, spend more than 80% of their time traveling, and may be away from home for up to a month at a time. Overtime, occasional or regular weekend work, holidays, off shifts, and availability during off hours may be required.

Requirements

Graduate of a trade school or hold a two-year associate degree in a mechanical, electrical, or mechanical technician program.
At least two years of experience troubleshooting electromechanical and/or mechanical equipment.
Some work experience with material handling equipment.
Working experience troubleshooting Programmable Logic Controllers (PLCs).
Knowledge of personal computers for word processing, database functions, and communications.
Understanding of personal computer hardware setup and software configuration.
Willingness to travel on short notice and spend more than 80% of the time traveling, including being away from home for as long as a month.
Willingness to be available during off hours and to travel accordingly.
Willingness to work weekends, holidays, and off shifts.
Ability to remain calm in stressful situations.
Ability to lift and move materials weighing up to 50 pounds.
Ability to regularly bend, lift, stretch, and reach below the waist and above the head.
Ability to occasionally push and pull wheeled dollies loaded with products weighing up to 100 pounds.
Ability to climb ladders and gangways safely and without limitation.

Nice To Haves

Bachelor's degree in engineering.
Service experience with Automatic Guided Vehicles (AGV), Automated Storage and Retrieval Systems (AS/RS), or conveyors.

Responsibilities

Participate in semi-complex equipment trial runs, investigative tests, repairs, and overhauls.
Participate in training customers on semi-complex products and services.
Perform installation and adjustments on PLCs, sensors, and related equipment using controls software from various vendors.
Perform semi-complex maintenance on tools and test equipment, and maintain records of inspections, maintenance, repairs, and failures.
Participate in responding to semi-complex service calls.
Help assess semi-complex product and equipment performance using field support data and recommend modifications or improvements.
Perform semi-complex work within a technical or paraprofessional area.
Identify problems and take appropriate steps to solve issues that are not difficult or complex; refer complex or unusual problems to others.
Write concise, clear, and complete trip reports within the time frame required by Dematic procedures.
Maintain customer goodwill and help ensure Dematic systems are available for customer use and customers are satisfied.