Field Service Technician 4

HOLT Group•Waco, TX

About The Position

The Field Service Technician IV provides face-to-face customer service at off-site locations and troubleshoots, diagnoses, repairs, and reconditions light and heavy construction equipment. The position performs intermediate repairs and troubleshooting with minimal supervision, tests and adjusts equipment to verify proper operation, and completes related service documentation and customer records. The technician also acts as a team leader, mentors and coaches other technicians, and communicates job progress to supervisors and customers. The role requires safe work practices, adherence to company and regulatory policies, maintenance of service vehicles, tools, and equipment, and completion of assigned work to flat-rate and rework standards. Travel is required and may involve overnight stays. Work is regularly outdoors around mechanical equipment and may involve noise, weather extremes, chemicals, dust, steam, high-pressure water, rotating equipment, cramped spaces, and high places. The position requires physical strength, mobility, dexterity, coordination, and stamina.

Requirements

More than four years of heavy equipment experience.
Valid driver's license.
Ability to obtain a valid Commercial Driver's License (CDL) and maintain an acceptable driving record.
Must own the tools required to perform repairs.
Knowledge of safe work procedures and practices.
Knowledge of equipment and tools, including their design, uses, repair, and maintenance.
Intermediate knowledge of hydraulics, transmissions, engines, undercarriage, and electrical systems.
Proficiency with current computer software and related hardware, and knowledge of machine electronic systems.
Exceptional customer service skills.
Intermediate diagnostic and troubleshooting skills.
Planning and organizing skills, including prioritizing and planning work, using time efficiently, and planning for additional resources.
Equipment or systems operation and control skills.
Ability to select tools and equipment needed to perform a job.
Ability to communicate clearly and effectively, verbally and in writing.
Ability to operate a crane and forklift and obtain required certifications or licenses.
Ability to meet deadlines and work in fast-paced, time-constrained circumstances.
Ability to operate hand, power, and pneumatic tools and equipment used in mechanical repair.
Ability to make precisely coordinated finger movements with one or both hands to grasp, manipulate, or assemble very small objects.
Ability to move objects and use abdominal and lower-back muscles for sustained support without fatigue.
Ability to frequently move materials or equipment weighing up to 80 lb.
Ability to perform constant movement and use of limbs, with good manual dexterity, coordination, and stamina.
Ability to climb ladders or equipment using both hands and feet and to maneuver safely and work underneath equipment.
Ability to respond to visual, auditory, and other signals, including alarms and instructions, and visually inspect work.
Ability to travel, including possible overnight stays.
Ability to wear common protective or safety equipment and work outdoors in noise, weather extremes, and environments involving mechanical parts, chemicals, dust, steam, high-pressure water, high-speed rotating equipment, cramped spaces, or high places.

Nice To Haves

Six or more years of heavy equipment experience.
High school diploma or equivalent.
MSHA certification.
Air conditioning certification.
Crane/Rigger certifications.

Responsibilities

Work safely and comply with applicable safety policies, company policies, procedures, and standards.
Perform intermediate off-site repairs and troubleshooting with minimal supervision.
Diagnose equipment malfunctions and conduct failure analysis.
Remove and install parts and disassemble and assemble components to CAT specifications.
Test equipment, make adjustments, and verify that repairs and adjustments operate properly.
Prepare job documents and service reports, order parts, maintain customer records, and access required databases.
Act as a team leader and mentor or coach other technicians.
Participate in quoting work orders.
Operate equipment and vehicles with the necessary licenses and certificates.
Maintain service vehicle inspection records, daily inspections, and driver logs required by the Department of Transportation.
Follow contamination control and HAZMAT rules and regulations.
Keep company equipment, tools, and vehicles clean and in good working order.
Communicate job progress to supervisors and customers as needed.
Complete assigned jobs and tasks within flat-rate time and rework standards.
Complete assigned Technician Training Path courses and safety training in a timely and proficient manner.
Maintain a professional presence with internal and external customers.
Maintain regular and punctual attendance.
Perform other duties as assigned.