Field Service Technician 4

HOLT Group•Waco, TX

10d•Onsite

About The Position

The Field Service Technician IV provides face-to-face customer service at off-site locations and troubleshoots, diagnoses, repairs, and reconditions light and heavy construction equipment. The role performs intermediate repairs and troubleshooting with minimal supervision, tests repairs, completes service documentation, and communicates progress to supervisors and customers. The technician also acts as a team leader and may mentor lower-level technicians. The position requires travel, with possible overnight stays, and working outdoors and in varied physical and environmental conditions.

Requirements

More than four years of heavy equipment experience required.
High school diploma or equivalent preferred.
Valid driver's license required.
Ability to obtain a valid Commercial Driver's License (CDL) and maintain an acceptable driving record.
Must own the tools required to perform repairs.
Knowledge of safe work procedures and practices.
Knowledge of equipment and tools, including their design, use, repair, and maintenance.
Intermediate knowledge of hydraulics, transmissions, engines, undercarriage, and electrical systems.
Proficiency with current computer software, related hardware, and machine electronic systems.
Exceptional customer service skills.
Intermediate diagnostic and troubleshooting skills.
Planning and organizing skills to prioritize and plan work, use time efficiently, and plan for additional resources.
Equipment or systems operation and control skills.
Ability to select the tools and equipment needed for a job.
Ability to communicate clearly and effectively, verbally and in writing.
Ability to operate a crane and forklift and obtain required certifications or licenses.
Ability to meet deadlines and work under fast-paced, time-constrained circumstances.
Ability to operate hand, power, and pneumatic tools and equipment used in mechanical repair.
Ability to make precisely coordinated finger movements with one or both hands to grasp, manipulate, or assemble very small objects.

Nice To Haves

Six or more years of heavy equipment experience preferred.
High school diploma or equivalent preferred.
MSHA certification preferred.
Air conditioning certification preferred.
Crane/Rigger certifications preferred.

Responsibilities

Work safely and comply with applicable safety policies, company policies, procedures, and standards.
Perform intermediate off-site repairs and troubleshooting with minimal supervision.
Troubleshoot equipment, diagnose malfunctions, and conduct failure analysis.
Remove and install parts and disassemble and assemble components to CAT specifications.
Test repairs, make adjustments, and verify proper operation.
Prepare job-related documents and service reports, order parts, maintain clear customer records, and access required databases.
Act as a team leader and mentor or coach others.
Participate in quoting work orders.
Operate equipment and vehicles with necessary licenses and certificates.
Maintain service-vehicle inspection records, daily inspections, and driver logs as required by the Department of Transportation.
Follow contamination-control and HAZMAT rules and regulations.
Keep company equipment, tools, and vehicle clean and in good working order.
Communicate job progress to supervisors and customers as needed.
Complete assigned jobs and tasks within flat-rate time and re-work standards.
Work overtime as required by workload and customer needs.
Complete assigned Technician Training Path courses and safety training in a timely and proficient manner.
Maintain professionalism with internal and external customers, including personal appearance, and mentor lower-level technicians as needed.
Maintain regular and punctual attendance.
Perform other duties as assigned.