Field Service Technician 4

KION Group•Dallas, TX

3d•$38 - $43

About The Position

Dematic Corporation is hiring a Regional Field Service Technician with a controls focus for its Field Service team. Under the direction of the Field Service Manager, this position provides service, repair, and service and maintenance training for installed Dematic systems and equipment. As Dematic’s representative at customer facilities, the technician helps maintain customer goodwill and works to maximize system availability and customer satisfaction. The role can be based anywhere in North America, preferably near an airport, and requires 100% travel. The technician may need to travel on short notice, remain away from home for up to a month, work off hours, and occasionally work overtime, weekends, holidays, or off shifts. The posted base pay range is $38–$43; final compensation depends on factors such as work location, education, experience, knowledge, and skills.

Requirements

Graduate of a trade school or hold a two-year associate degree in a mechanical, electrical, or mechanical technician program.
At least two years of experience troubleshooting electromechanical and/or mechanical equipment.
Some work experience with material handling equipment.
Working experience troubleshooting Programmable Logic Controllers (PLCs).
Willingness to travel on short notice and spend more than 80% of the time traveling, including being away from home continuously for as long as a month.
Willingness to be available during off hours and travel accordingly.
Willingness to work weekends, holidays, and off shifts.
Ability to act calmly in stressful situations.
Knowledge of personal computers for word processing, database functions, and communications; understanding of computer hardware setup and software configuration is required.
Ability to lift and move materials weighing up to 50 pounds.
Ability to bend, lift, stretch, and reach regularly below the waist and above the head.
Ability to occasionally push and pull wheeled dollies loaded with products weighing up to 100 pounds.
Ability to climb ladders and gangways safely and without limitation.

Nice To Haves

Bachelor’s degree in engineering.
Service experience with Automatic Guided Vehicles (AGV), Automated Storage and Retrieval Systems (AS/RS), or conveyors.

Responsibilities

Participate in semi-complex equipment trial runs, investigative tests, repairs, and overhauls.
Participate in training customers on semi-complex products and services.
Install and adjust PLCs, sensors, and related equipment using controls software from various vendors.
Perform semi-complex maintenance on tools and test equipment, and document inspections, maintenance, repairs, and failures.
Participate in responding to semi-complex service calls.
Assess semi-complex product and equipment performance using field support data and recommend modifications or improvements.
Perform semi-complex work within the technical or paraprofessional area.
Identify problems and take appropriate steps to resolve problems that are not difficult or complex.
Refer complex or unusual problems to others.
Write concise, clear, and complete trip reports within the time frame required by Dematic procedures.