Field Service Technician

State Industrial • Cleveland, OH

5d

About The Position

The Account Manager (Field Service Technician) drives sales growth while performing preventative maintenance, installations, route completion, and collections within an assigned territory. The role conducts routine preventative service visits for existing customers to support optimal equipment performance and chemical usage, while identifying opportunities for additional products and services.

The technician inspects service results, including glasses, silverware, and laundry; verifies chemical dosing through titration; documents findings; makes repairs or adjustments; manages chemical inventory; facilitates product delivery; and collects payments when necessary.

Requirements

• High school diploma or GED.
• Background in customer service and/or sales.
• Strong mechanical aptitude and ability to install, repair, and maintain dish machines, laundry systems, and housekeeping dosing equipment, including plumbing, electrical, and mechanical systems.
• Demonstrated ability to troubleshoot and resolve complex, multidisciplinary issues.
• Ability to prioritize tasks, manage time effectively, and meet deadlines.
• Strong customer service orientation and a solution-focused mindset.
• Ability to operate company vehicles in compliance with fleet policy.
• Ability to consistently lift up to 60 lbs.

Nice To Haves

• Prior experience in mechanical repair is strongly preferred.
• Proven ability to sell value-added products and services.

Responsibilities

• Meet or exceed monthly, quarterly, and annual targets for routing efficiency, preventative maintenance standards, and account retention.
• Perform comprehensive preventative maintenance services to ensure equipment is safe, compliant, and operating effectively.
• Conduct equipment installations and removals, and respond to after-hours service calls as needed.
• Maintain account retention within the assigned core business territory.
• Identify and recommend additional ancillary products and services based on customer needs.
• Document service results and chemical inventory using handheld devices and route history documentation.
• Replenish and maintain assigned inventory.
• Assist with district and inter-district coverage when required.
• Enforce and support corporate policies, guidelines, and safety standards consistently and professionally.
• Complete required documentation, reports, and administrative tasks accurately and on time.
• Maintain the company vehicle on its regular schedule, including oil changes, tire rotations, and washes.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED