Field Service Technician

Burroughs • Phoenix, AZ

5d

About The Position

As a Burroughs Service Technician, you will install, maintain, and repair multi-vendor cash automation and self-service equipment. You will diagnose and resolve technical issues, provide clear communication and follow-through to deliver a strong customer experience, and manage tools, parts, and inventory accurately. The role provides hands-on experience with transaction and cash automation technology across banking and retail platforms, with training on multi-vendor equipment. It covers Field Service Technician levels 1 through 3, with pay based on skills, experience, and competency.

The position involves regular travel within an assigned local or regional territory to customer sites. Most travel is same-day and within driving distance, though occasional overnight stays may be required. A company vehicle is provided for business use. Technicians generally work full-time hours, but schedules may vary with customer needs and may include evening, weekend, overtime, or on-call support.

Requirements

• Technical aptitude or a strong interest in learning electro-mechanical repair.
• Excellent customer service skills and a positive, solutions-focused attitude.
• Integrity, reliability, and professionalism in every interaction.
• Strong organizational and communication skills.
• Ability to work independently as well as within a team.
• High school diploma or equivalent.
• At least 21 years of age.
• Valid driver’s license and at least 2 years of driving history.
• Valid NRT Gaming License, or ability to pass the applicable NRT Gaming License requirements for the state of application.
• Ability to lift or move up to 75 lbs.
• Flexibility to work evenings, weekends, overtime, or on-call when required.

Nice To Haves

• Associate’s degree.
• Previous experience with ATMs, cash automation, or multi-vendor equipment.

Responsibilities

• Install, maintain, and repair multi-vendor cash automation and self-service equipment.
• Diagnose and resolve technical issues quickly and effectively.
• Deliver an exceptional customer experience through clear communication and follow-through.
• Manage tools, parts, and inventory with accuracy and care.
• Travel to customer sites within an assigned local or regional territory to provide service.

Benefits

• Comprehensive training.
• Full set of tools provided.
• Company vehicle provided for business use.
• Competitive hourly pay of $18–$33 based on experience.
• Time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED