Field Service Technician

Burroughs • Denver, CO

5d

About The Position

Burroughs is hiring a Field Service Technician to install, maintain, and repair multi-vendor cash automation and self-service equipment. The position involves diagnosing technical issues, providing a strong customer experience through clear communication and follow-through, and carefully managing tools, parts, and inventory. Technicians receive training on a range of transaction and cash automation technologies, including banking and retail equipment. The role includes regular travel to customer sites within an assigned local or regional territory, usually same-day driving, with occasional overnight stays possible. Company vehicles are provided for business use. Schedules may vary with customer needs; technicians generally work full-time hours, with evening, weekend, overtime, or on-call support sometimes required. The posting covers Field Service Technician levels 1 through 3, with pay based on skills, experience, and competency.

Requirements

• Technical aptitude or a strong interest in learning electro-mechanical repair.
• Excellent customer service skills and a positive, solutions-focused attitude.
• Integrity, reliability, and professionalism.
• Strong organizational and communication skills.
• Ability to work independently and as part of a team.
• High school diploma or equivalent.
• At least 21 years of age.
• Valid driver’s license and at least two years of driving history.
• Valid NRT Gaming License or ability to pass applicable NRT Gaming License requirements for the state of application.
• Ability to lift or move up to 75 pounds.
• Flexibility to accommodate variable schedules and occasional evening, weekend, overtime, or on-call support.

Nice To Haves

• Associate’s degree.
• Previous experience with ATMs, cash automation, or multi-vendor equipment.

Responsibilities

• Install, maintain, and repair multi-vendor cash automation and self-service equipment.
• Diagnose and resolve technical issues quickly and effectively.
• Deliver an exceptional customer experience through clear communication and follow-through.
• Manage tools, parts, and inventory accurately and carefully.
• Travel within an assigned local or regional territory to service customer sites.

Benefits

• Comprehensive training.
• A full set of tools.
• Company vehicle for business use.
• Hourly pay of $18–$33, based on experience.
• Time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED