Field Service Technician II Full Time

Texas Health Resources•Arlington, TX

4d•Onsite

About The Position

Texas Health Resources is hiring a full-time Field Service Technician II to support diagnostic imaging equipment at Texas Health Dallas. The role is based at 8200 Walnut Hill Lane in Dallas, Texas, with a Monday–Friday day schedule of 7:30 a.m.–4:00 p.m., 40 hours per week, and on-call expectations. The position involves approximately 75% local travel between Texas Health hospital facilities and clinics. The department offers OEM training, ongoing educational opportunities, flexible work schedules, and the opportunity to work on advanced equipment. The technician services Hologic diagnostic imaging products, including mammography, digital mammography, bone densitometry, and mini C-arms. Responsibilities include preventive maintenance and service of electrical, mechanical, and software components; maintaining regulatory compliance and accurate equipment records; communicating with clinicians about equipment status and functionality; and managing equipment inventory and inspections. Texas Health Resources is a faith-based nonprofit health system serving communities in the Dallas–Fort Worth area. Its stated mission is to improve the health of the people in the communities it serves.

Requirements

High school diploma or equivalent.
Associate of Applied Science degree in Biomedical Technology, Electronics, Information Technology Management, or a related field, or successful completion of military BMET training.
Five years of experience servicing diagnostic imaging systems; hospital-setting experience is preferred.
Valid Texas driver’s license with an acceptable driving record upon hire.
Completion of Networking + Foundation Course within two years.
Understanding of network/DICOM and computer hardware.
Ability to understand operational procedures, test procedures, and project management.
Ability to perform detailed work and multitask, and to document work according to established policies and procedures.
Strong attention to detail and organizational skills, with the ability to maintain working relationships and network with medical-device end users and vendors.

Nice To Haves

Experience with Hologic equipment.
Basic understanding of MQSA and ACR requirements.
Networking experience.
IT Infrastructure Library certification within two years.
Certified Biomedical Equipment Technician (CBET), Certified Laboratory Equipment Specialist (CLES), or Certified Radiology Equipment Specialist (CRES) certification upon hire.
Specialized formal training certification upon hire.

Responsibilities

Perform preventive maintenance and service on Hologic products, including mammography, digital mammography, bone densitometry, and mini C-arms, covering electrical, mechanical, and software components.
Maintain the accuracy and integrity of the equipment database, including inventory, performance assurance schedules, nomenclature, and service history.
Ensure equipment complies with MQSA, state, and federal guidelines.
Build and maintain customer relationships.
Discuss equipment status and functionality with clinicians.
Perform periodic inspections of current inventory status.
Verify completion of security analysis for new customer equipment.
Perform incoming inspections to maintain a complete and accurate inventory of medical devices, including trial and evaluation, rental, loaner, and permanently assigned equipment.