Field Service Technician - Full Time

CaptionCall by Sorenson • Tulsa, OK

2d • $15 - $20

About The Position

CaptionCall is seeking a caring, customer service-oriented installer and trainer who is passionate about helping people with hearing loss communicate. This hands-on position installs CaptionCall phones in customers’ homes and trains customers to use the phones and their features. It involves working independently with a variety of people in their homes, with a flexible schedule and potential for career growth and advancement. This is a full-time role.

Requirements

• High school diploma or GED.
• Provide excellent customer service.
• Effectively communicate in English through reading, writing, speaking, and listening.
• Be able to work evenings and weekends as needed.
• Be able to drive and travel by air as needed.
• Tailor service to individual customers’ needs.
• Be reliable, organized, and punctual.
• Be able to work independently and adapt to changing environments.
• Have experience working with senior citizens.
• Have basic computer knowledge and experience.
• Daily driving is required; have a reliable, licensed, and insured vehicle available at all times.
• Possess and maintain a valid driver’s license and a good driving record.
• Be able to sit or stand for extended periods in an office environment.
• Be able to transport installation equipment into customers’ homes.
• Have the hand and finger dexterity needed to operate a computer keyboard, mouse, tools, and other computer components.
• Maintain regular and predictable attendance.
• Possess the integrity to keep highly confidential customer information strictly confidential.

Nice To Haves

• Detail-oriented, thoughtful, dedicated, collaborative, and enthusiastic behaviors.
• Motivated by goal completion, self-starting work, flexibility, entrepreneurial opportunities, and making an impact.

Responsibilities

• Install and troubleshoot CaptionCall phones in customers’ homes.
• Courteously train customers to use the phone and its features.
• Promote the CaptionCall service.
• Assist with lead-generation activities as needed.
• Guide other CaptionCall activities and make recommendations for expanding the business’s breadth and reach.
• Meet or exceed Install/Trainer expectations and maintain goals set by department management.
• Complete assigned service calls.
• Accurately maintain customer records.
• Complete required reports and submit invoices and feedback on customer interactions.
• Retrieve and clean phones belonging to former customers.
• Maintain adequate equipment and supply inventory to service customers.
• Represent CaptionCall at events as assigned.
• Follow company compliance policies and protect confidential customer information.
• Adapt to new responsibilities as necessary and perform other duties as assigned.

Benefits

• Mileage reimbursement.
• Tablet provided.
• Phone provided.
• Opportunity to work locally, with opportunities to travel to other areas.
• Growth opportunity.
• Competitive full benefits package.
• Hourly pay plus piece-rate compensation: $25 per successful installation, $25 per successful priority service call, and $15 per successful service call.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED