Field Service Technician - Full Time

Sorenson Communications • Tulsa, OK

2d

About The Position

CaptionCall is seeking a caring, customer service-oriented installer and trainer to install CaptionCall phones in customers’ homes and teach customers with hearing loss how to use the phones to communicate confidently. The role involves working with a variety of people in their homes, providing service and troubleshooting, and supporting CaptionCall’s business activities. It offers a flexible schedule, independent work, and potential for career growth and advancement. This is a full-time position.

Requirements

• High school diploma or GED.
• Provide excellent customer service.
• Communicate effectively in English through reading, writing, speaking, and listening.
• Be able to work evenings and weekends as needed.
• Be able to drive and travel by air as needed.
• Be able to tailor service to individual customers’ needs.
• Be reliable, organized, and punctual.
• Be able to work independently and adapt to changing environments.
• Experience working with senior citizens.
• Basic computer knowledge and experience.
• Daily driving is required; have a reliable, licensed, and insured vehicle available at all times.
• Maintain a valid driver’s license and a good driving record.
• Be able to sit or stand for extended periods in an office environment.
• Be able to transport installation equipment into customers’ homes.
• Have the hand and finger dexterity needed to operate a computer keyboard, mouse, and tools and handle computer components.
• Maintain regular and predictable attendance.
• Possess the integrity to keep highly confidential customer information strictly confidential.

Nice To Haves

• Detail-oriented, thoughtful, dedicated, enthusiastic, and able to work well as a team member.
• Self-starter motivated by completing goals, flexibility, entrepreneurial opportunities, and making an impact.

Responsibilities

• Install and troubleshoot CaptionCall phones in customers’ homes.
• Courteously train customers to use the phone and its features.
• Promote the CaptionCall service.
• Assist with lead-generation activities as needed.
• Support other CaptionCall activities and make recommendations for expanding the business’s breadth and reach.
• Meet or exceed Install/Trainer expectations and maintain goals set by department management.
• Complete assigned service calls.
• Maintain accurate customer records.
• Complete required reports and submit invoices and feedback on customer interactions.
• Retrieve and clean phones from former customers.
• Maintain adequate inventory of equipment and supplies to service customers.
• Represent CaptionCall at assigned events.
• Adhere to company compliance policies and maintain the confidentiality of sensitive customer information.
• Adapt to new responsibilities as necessary and perform other duties as assigned.

Benefits

• Hourly pay plus piece-rate compensation.
• Mileage reimbursement.
• Company-provided tablet.
• Company-provided phone.
• Opportunities to work locally and travel to other areas.
• Career growth opportunities.
• Competitive full benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED