Field Service Technician II Full Time

Texas Health•Arlington, TX

3d•Onsite

About The Position

The Field Service Technician II provides in-house service engineering support for diagnostic imaging equipment at Texas Health Dallas and other Texas Health Resources facilities and clinics. The role services Hologic products—including mammography, digital mammography, bone densitometry, and mini C-arms—and their electrical, mechanical, and software components. The position also supports regulatory compliance, equipment inventory accuracy, customer relationships, and equipment inspections. The role involves 75% local travel between hospital facilities and clinics, a Monday–Friday day schedule, and on-call expectations.

Requirements

High school diploma or equivalent.
Associate of Applied Science degree in Biomedical Technology, Electronics, Information Technology Management, or a related field, or successful completion of military BMET training.
Five years of experience servicing diagnostic imaging systems; hospital-setting experience is preferred.
Valid Texas driver's license with an acceptable driving record.
Completion of a Networking + Foundation Course.
Understanding of networks/DICOM and computer hardware.
Ability to understand operational procedures, test procedures, and project management.
Ability to perform detailed work and multitask.
Strong attention to detail and organizational skills, and ability to maintain working relationships and network with medical-device end users and vendors.

Nice To Haves

Experience with Hologic equipment.
Basic understanding of MQSA and ACR requirements.
Networking experience.
IT-ILC (IT Infrastructure Library) certification.
Certified Biomedical Equipment Technician (CBET), Certified Laboratory Equipment Specialist (CLES), or Certified Radiology Equipment Specialist (CRES) certification.
Specialized formal training certification.

Responsibilities

Perform preventive maintenance and service on Hologic diagnostic imaging products, including mammography, digital mammography, bone densitometry, and mini C-arms.
Ensure the accuracy and integrity of the equipment database, including inventory, performance assurance schedules, nomenclature, and service history.
Ensure equipment complies with MQSA, state, and federal guidelines.
Build and maintain customer relationships and discuss equipment status and functionality with clinicians.
Perform periodic inspections of current inventory status.
Verify completion of security analysis for new customer equipment.
Perform incoming inspections to maintain complete and accurate inventories of medical devices, including trial and evaluation, rental, loaner, and permanently assigned equipment.
Document all work performed according to established policies and procedures.