Field Service Technicians

Siddons-Martin Emergency Group • Denton, TX

1d

About The Position

The Field Service Technician travels to assigned customer locations to repair and troubleshoot emergency equipment, including fire apparatus. The role involves testing, repairing, and installing equipment; responding to customer needs; and confirming that equipment is functional and remains in proper working condition after troubleshooting. Technicians also provide telephone troubleshooting support and manage service calls.

Requirements

• Be willing to travel within an assigned territory.
• Be dependable.
• Have excellent verbal and written customer service skills.
• Take responsibility for a high-quality repair process.
• Be able to work independently or with less supervision.
• Be able to work under pressure.
• Have a high school diploma or GED.
• Have a clean driving record and a Class B non-exempt CDL, or be able to obtain one.
• Have knowledge of repair principles and procedures in all areas of the heavy truck repair industry.

Nice To Haves

• EVT (Emergency Vehicle Technician) certification.
• ASE Heavy Truck certifications.

Responsibilities

• Service and repair fire apparatus equipment.
• Travel to customer locations to test and repair equipment.
• Troubleshoot problems and install equipment.
• Attend to customer needs as required.
• Confirm that equipment is functional.
• Provide telephone support to customers to help troubleshoot problems.
• Follow up to ensure equipment is in proper working condition after troubleshooting.
• Manage service calls.

Benefits

• Medical insurance with PPO and HDHP options.
• Company HSA match.
• Dental insurance.
• Vision insurance.
• Short-term disability insurance.
• Accident and hospital indemnity insurance.
• Telehealth.
• Voluntary life insurance.
• Voluntary critical illness insurance.
• 401(k) with employer match.
• Employee Stock Ownership Program.
• Paid holidays and paid time off.
• Four weeks of paid parental leave.
• Paid training and safety equipment.
• Basic life and AD&D insurance.
• Critical illness insurance.
• Long-term disability insurance.
• Employee Assistance Program.
• Verizon Wireless company discount, subject to eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED