Field Service Technician/Mechanic

The Raymond Corporation•Greenville, SC

5d•Onsite

About The Position

Carolina Handling is a Raymond Dealer and automation systems integrator providing turnkey solutions for warehouses, distribution centers, and manufacturers. Its offerings include material handling equipment, parts and service, mobile robots and guided vehicles, high-density storage, warehouse software, intralogistics automation, conveyor and sortation systems, and telematics. Field Service Technicians service lift trucks and vehicles and frequently serve as a primary point of contact for customers. The role involves diagnosing and repairing electro-mechanical equipment, performing installations and scheduled maintenance, and providing courteous, professional customer service. Technicians travel daily to customer sites and may occasionally travel overnight for projects or training. Work hours can change to meet customer needs and may include overtime, shift work, on-call duty, weekends, and holidays. The position is classified as heavy work and takes place in varied customer environments, including manufacturing, distribution, cold storage, and outdoor settings. Carolina Handling provides field technicians with a take-home service van, tools and safety gear, training, and opportunities for development and advancement.

Requirements

Valid driver's license with a clean driving record, which must be maintained.
High school diploma or equivalent.
A solid understanding of mechanical, electrical, hydraulic, and electronic systems.
Ability to read schematics and technical manuals.
Effective, courteous communication with customers, including explaining technical concepts to non-technical people.
Problem-solving ability to identify root causes and implement solutions.
Attention to detail and ability to complete work accurately.
Time-management skills and ability to prioritize work and respond to customer requests.
Ability to operate tools and equipment safely.
Ability to perform manual labor, lift heavy equipment, and work in diverse environments.
Ability to meet the physical demands of heavy work, including frequent lifting or moving of objects up to 50 pounds, constant handling of objects up to 25 pounds, and occasional handling of objects up to 100 pounds.
Ability to perform physical activities including walking, sitting, climbing, balancing, stooping, kneeling, crouching, and crawling.
Manual dexterity and visual abilities needed to operate equipment and read documents, schematics, and displays.
Ability to communicate by telephone and hear coworkers and customers, including in noisy environments.
Ability to travel daily to customer sites; occasional overnight travel may be required.
Candidates are subject to pre-employment checks, which may include background checks, drug screenings, and motor vehicle record checks.

Nice To Haves

1–3 years of equivalent combined education, training, and experience in a related field such as maintenance, repair, or installation is preferred.
Awareness of industry developments and product availability.

Responsibilities

Identify and diagnose electro-mechanical equipment problems, and perform installations and repairs as needed.
Communicate directly with customers to understand concerns, recommend solutions, and ensure satisfaction.
Represent the company professionally and provide superior customer service.
Complete repairs efficiently and promptly.
Perform scheduled maintenance for contracted customers according to company policies and procedures, and address repairs identified during maintenance checks.
Track parts and supplies in the service van.
Maintain and stock the service van with required equipment and supplies.
Follow customer safety and housekeeping guidelines while working at customer sites.
Operate tools and equipment safely during maintenance and repair work.
Travel daily to customer sites and occasionally travel overnight for projects or training.
Perform other assigned duties that support company operations and objectives.

Benefits

Medical, dental, and vision insurance.
Prescription drug plan.
Company-paid disability, life, and AD&D insurance.
401(k) plan with company match and profit sharing.
Flexible Spending Accounts, Health Savings Account, and Dependent Care Account.
Critical illness coverage, legal services, identity theft protection, and pet insurance.
Paid time off.
Employee Assistance Program.
Tuition reimbursement.
Milestone and anniversary gifts.
Philanthropy and corporate contributions, Associate Giving Fund, and discount programs.
Take-home company service van with fuel card and maintenance coverage.
Comprehensive tool kit, equipment, parts, supplies, and safety gear.
Annual uniform and boot allowance.
Classroom and shop training programs and paid on-the-job training.
Uncapped overtime opportunity for increased income.
Internal mobility, mentorship programs, and leadership development initiatives.
Company-sponsored social events and team-building activities.
Employee recognition program.