Field Service Technician/Mechanic

The Raymond Corporation•Rock Hill, SC

About The Position

Carolina Handling, a Raymond Dealer, is a large automation systems integrator providing turnkey solutions for warehouses, distribution centers, and manufacturers. Its offerings include consulting; material handling equipment, parts, and service; automated mobile robots; vision-guided and automated guided vehicles; high-density storage solutions; warehouse execution and control software; intralogistics and automation solutions; and telematics. Field Service Technicians service lift trucks and vehicles and frequently serve as a primary point of contact for customers. They diagnose and resolve equipment problems, perform installations, repairs, and scheduled maintenance, and help ensure customer satisfaction. The company provides training and development for technicians, including those changing career paths. The role involves daily travel to customer sites and work in varied environments such as manufacturing, distribution, cold storage, and outdoor settings. Work hours may change to meet customer needs and may include shift work, on-call duty, overtime, weekends, and holidays. Occasional overnight travel may be required.

Requirements

Valid driver's license with a clean driving record, which must be maintained.
High school diploma or equivalent.
Solid understanding of mechanical, electrical, hydraulic, and electronic systems.
Ability to read schematics and technical manuals.
Effective, courteous communication with customers and ability to explain technical concepts to nontechnical individuals.
Ability to analyze problems, identify root causes, and implement solutions to minimize downtime.
Attention to detail and accuracy in work completion.
Ability to prioritize tasks, meet deadlines, and respond promptly to customer requests.
Ability to safely operate tools and equipment used in maintenance and repair work.
Physical stamina to perform manual labor, lift heavy equipment, and work in diverse environments.
Ability to meet the role's physical requirements, including frequent lifting or moving of objects up to 50 pounds, constant handling of objects up to 25 pounds, and occasional handling of objects up to 100 pounds.
Ability to travel daily to customer sites; occasional overnight travel may be required.
All potential hires are subject to pre-employment checks, including background checks, drug screenings, and motor vehicle record checks.

Nice To Haves

1–3 years of equivalent combined education, training, and experience in a related field such as maintenance, repair, or installation; this experience is preferred.

Responsibilities

Identify and diagnose electromechanical equipment problems; perform installations and repairs as needed.
Interact directly with customers to understand concerns, recommend actions, resolve issues, and ensure satisfaction.
Represent the company professionally and provide superior customer service.
Complete repairs efficiently, effectively, promptly, and professionally.
Perform scheduled maintenance for contracted customers according to company policies and procedures, and address repairs identified during maintenance checks.
Track parts and supplies in the service van to ensure resources are available for repair and maintenance work.
Maintain and stock the service van with necessary equipment and supplies.
Follow customer safety and housekeeping guidelines at customer sites and prioritize safety.
Perform other duties as assigned or required to support company operations and objectives.