Field Service Technician/Mechanic

The Raymond Corporation•Greenville, SC

About The Position

Carolina Handling is a Raymond Dealer and a large automation systems integrator that provides turnkey solutions for warehouses, distribution centers, and manufacturers. Its offerings include consulting, material handling equipment and service, automated mobile robots, guided vehicles, high-density storage, warehouse software, intralogistics automation, and telematics. Field Service Technicians service lift trucks and other vehicles and serve as a key point of contact for customers. The role involves diagnosing and repairing electro-mechanical equipment, performing installations and scheduled maintenance, and providing professional customer service. Technicians receive training and development, and the role may suit experienced mechanics or people seeking a career change. The position requires daily travel to customer sites, with occasional overnight travel for projects or training. Work hours may change to meet customer needs and may include overtime, shift work, on-call duty, weekends, and holidays. The work takes place in customer environments such as manufacturing, distribution, cold storage, and outdoors.

Requirements

Valid driver's license and clean driving record; must be maintained.
High school diploma or equivalent.
Solid understanding of mechanical, electrical, hydraulic, and electronic systems.
Ability to read schematics and technical manuals.
Effective, courteous communication with customers, including explaining technical concepts to non-technical people.
Problem-solving ability, including identifying root causes and implementing solutions to minimize downtime.
Attention to detail and ability to prioritize tasks and respond to customer requests.
Ability to safely operate tools and equipment used for maintenance and repair.
Physical stamina to perform manual labor, lift heavy equipment, and work in diverse environments.
Ability to meet the described physical demands, including frequent lifting or moving of objects up to 50 pounds, constant handling of objects up to 25 pounds, and occasional handling of objects up to 100 pounds.
Ability to travel daily to customer sites; occasional overnight travel may be required.
Candidates are subject to pre-employment checks, including background checks, drug screenings, and motor vehicle record checks.

Nice To Haves

One to three years of equivalent education, training, and experience in a related field such as maintenance, repair, or installation.

Responsibilities

Identify and diagnose electro-mechanical equipment problems, and perform installations and repairs.
Communicate with customers to understand concerns, recommend actions, and ensure satisfaction.
Represent the company professionally and provide superior customer service.
Complete repairs efficiently and promptly.
Perform scheduled maintenance for contracted customers according to company policies and procedures, and address repairs identified during maintenance checks.
Track parts and supplies in the service van.
Maintain and stock the service van with necessary equipment and supplies.
Follow customer safety and housekeeping guidelines at customer sites.
Perform other duties as assigned or required to support company operations and objectives.

Benefits

Medical, dental, and vision insurance.
Prescription drug plan.
Company-paid disability, life, and AD&D insurance.
401(k) plan with company match and profit sharing.
Flexible Spending Accounts, Health Savings Account, and Dependent Care Account.
Critical illness insurance, legal services, identity theft protection, and pet insurance.
Paid time off.
Employee Assistance Program.
Tuition reimbursement.
Milestone and anniversary gifts.
Philanthropy and corporate contributions, Associate Giving Fund, and discount programs.
Take-home service van with fuel card and maintenance coverage, equipped with tools, equipment, parts, and supplies.
Comprehensive tool kit and safety gear.
Annual uniform and boot allowance.
Classroom and shop training programs.
Paid on-the-job training.
Uncapped overtime opportunity for increased income.
Internal mobility, mentorship programs, and leadership development initiatives.
Company-sponsored social events and team-building activities.
Employee recognition program.