Field Service Technician/Mechanic

The Raymond Corporation•Charlotte, NC

2d•Onsite

About The Position

Carolina Handling is hiring a Field Service Technician/Mechanic to service lift trucks, vehicles, and related material-handling equipment at customer sites. Technicians diagnose and repair electromechanical issues, perform installations and scheduled maintenance, and serve as a primary point of contact for customers. The role involves daily travel to customer locations, maintaining a stocked and serviceable company van, and following customer and company safety procedures. Occasional overnight travel may be required. Work hours can change to meet customer needs and may include overtime, shift work, on-call duty, weekends, and holidays. Technicians work in varied settings, including manufacturing, distribution, cold storage, and outdoor environments. The work involves operating machinery, power tools, motor vehicles, and heavy equipment, as well as physical activities such as climbing, kneeling, crouching, and lifting. Carolina Handling provides training, tools, safety gear, a take-home service van, and opportunities for development and career advancement.

Requirements

Valid driver's license with a clean driving record; must be maintained.
High school diploma or equivalent.
A solid understanding of mechanical, electrical, hydraulic, and electronic systems.
Ability to read schematics and technical manuals.
Effective, courteous communication with customers, including explaining technical concepts to non-technical people.
Problem-solving skills to identify root causes and implement solutions.
Attention to detail, time-management skills, and ability to prioritize tasks.
Ability to safely operate tools and equipment used in maintenance and repair.
Physical stamina to perform manual labor, lift heavy equipment, and work in diverse environments.
Ability to frequently lift or move up to 50 pounds, constantly handle up to 25 pounds, and occasionally handle up to 100 pounds.
Ability to meet the physical, sensory, and communication demands of the role, including manual dexterity, specified vision abilities, and hearing in noisy environments.
Willingness to work variable hours as customer needs require, including possible overtime, shift work, on-call duty, weekends, and holidays.
Successful completion of applicable pre-employment checks, which may include background checks, drug screenings, and motor vehicle record checks.

Nice To Haves

1–3 years of equivalent combined education, training, and experience in a related field such as maintenance, repair, or installation is preferred.
Industry awareness, including staying informed about industry advancements and product availability.

Responsibilities

Troubleshoot electromechanical equipment problems and perform installations and repairs.
Communicate directly with customers to understand concerns, recommend appropriate actions, and ensure satisfaction.
Represent the company professionally and provide superior customer service.
Complete repairs efficiently, promptly, and professionally.
Perform scheduled maintenance on equipment for contracted customers and address repairs identified during maintenance checks.
Track parts and supplies inventory in the service van.
Maintain and stock the service van with necessary equipment and supplies.
Follow customer safety and housekeeping guidelines at customer sites.
Perform other duties as assigned to support company operations.
Travel daily to customer sites and, occasionally, overnight for project needs or training.