Field Service Technician/Mechanic

The Raymond Corporation•Jefferson, GA

10d•Onsite

About The Position

Carolina Handling is seeking a Field Service Technician/Mechanic to service lift trucks and other equipment and vehicles at customer sites. Technicians diagnose and repair electro-mechanical problems, perform installations and scheduled maintenance, and serve as a primary point of contact for customers. The company provides training and continued development for technicians. The position involves daily travel to customer sites, with occasional overnight travel for projects or training. Work hours may change to meet customer needs and may include overtime, shift work, on-call duty, weekends, and holidays. Technicians work in varied customer environments, including manufacturing, distribution, cold storage, and outdoor locations. The role is classified as heavy work and involves operating machinery, power tools, motor vehicles, and heavy equipment.

Requirements

Maintain a valid driver's license and clean driving record.
High school diploma or equivalent.
A preferred 1–3 years of equivalent combined education, training, and experience in a related field such as maintenance, repair, or installation.
Solid understanding of mechanical, electrical, hydraulic, and electronic systems.
Ability to read schematics and technical manuals.
Effective, courteous communication with customers and ability to explain technical concepts to non-technical people.
Problem-solving ability, including analyzing issues, identifying root causes, and implementing solutions.
Attention to detail and ability to prioritize tasks and manage time.
Ability to safely operate tools and equipment used in maintenance and repair.
Ability to perform manual labor, lift heavy equipment, and work in varied environments.
Ability to meet the physical demands of the role, including frequently lifting or moving up to 50 pounds, constantly handling up to 25 pounds, and occasionally handling up to 100 pounds.
Ability to travel daily to customer sites; occasional overnight travel may be required.
Potential hires are subject to pre-employment checks, including background checks, drug screenings, and motor vehicle record checks.

Nice To Haves

Industry awareness, including staying current on industry advancements and product availability.

Responsibilities

Identify and diagnose electro-mechanical equipment problems and perform installations and repairs.
Interact with customers to understand concerns, recommend actions, and ensure satisfaction.
Represent the company professionally and provide superior customer service.
Complete repairs efficiently and promptly.
Perform scheduled maintenance for contracted customers and address repairs identified during maintenance checks.
Track parts and supplies in the service van.
Maintain and stock the service van with necessary equipment and supplies.
Follow customer safety and housekeeping guidelines at customer sites.
Perform other duties as assigned or required to support company operations.
Travel daily to customer sites and, when needed, travel overnight for projects or training.

Benefits

Medical, dental, and vision insurance; prescription drug plan.
Company-paid disability, life, and AD&D insurance.
401(k) plan with company match and profit sharing.
Flexible Spending Accounts, Health Savings Account, and Dependent Care Account.
Critical illness coverage, legal services, identity theft protection, and pet insurance.
Paid time off.
Employee Assistance Program.
Tuition reimbursement.
Milestone and anniversary gifts.
Philanthropy and corporate contributions, Associate Giving Fund, and discount programs.
Take-home company service van with fuel card and maintenance coverage.
Comprehensive tool kit, equipment, parts, supplies, and safety gear.
Annual uniform and boot allowance.
Comprehensive classroom and shop training, paid on-the-job training, and development opportunities.
Uncapped overtime opportunity.
Internal mobility, mentorship programs, and leadership development initiatives.
Company-sponsored social events and team-building activities.
Employee recognition program.