Senior Mechanical Designer, Field Service Technician
About The Position
A Mechanical Designer drafts and designs mechanical and/or electromechanical subassemblies used in the thermal processing of specialty materials. A Field Service Technician installs, coordinates, supervises, starts up, troubleshoots, and operates Remelt products and equipment worldwide. The technician identifies, analyzes, and repairs products and equipment at customer locations. The role combines mechanical design and drafting with field service work. It involves substantial 3D CAD modeling and 2D detailing, developing design concepts and fabrication drawings, and working with the Project Engineer to meet project requirements. Field responsibilities include equipment installation, commissioning, maintenance, repair, customer training and support, and ensuring safe, efficient work at customer sites. Travel is expected for 2–3 months of the year, and the work environment varies according to customer demand.
Requirements
- Associate’s degree in design or equivalent.
- 10 years’ experience as a mechanical designer or in a similar role, or an equivalent combination of education and experience.
- 3 years’ experience installing, commissioning, testing, operating, and troubleshooting large capital equipment; controlled-atmosphere melting systems or other metallurgical processing systems are preferred.
- Strong working knowledge of CAD software such as Autodesk Inventor, AutoCAD Mechanical, Mechanical Desktop, or similar platforms.
- Strong working knowledge of Geometric Dimensioning and Tolerancing.
- Strong understanding of manufacturing concepts used in fabricating and assembling industrial assemblies, weldments, and detail parts.
- Ability to read and interpret safety rules, operating and maintenance instructions, project requirements documents, and procedure manuals.
- Ability to speak effectively before groups of customers or organization employees.
- Ability to calculate proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry.
- Working knowledge of materials suitable for high-temperature, corrosive environments.
- Ability to use basic hand tools; tools are not supplied by the company.
- Ability to troubleshoot, diagnose, and repair complex electrical and mechanical systems.
- Strong computer skills and knowledge of Microsoft software, including Office, Outlook, and operating systems.
- Ability to read electrical schematics and mechanical assembly drawings.
- Experience with industrial schematics or P&IDs.
- U.S. citizenship and ability to travel internationally.
- Excellent verbal and written communication skills for internal and external customers.
- Exceptional organizational skills and attention to detail.
- Ability to be proactive and manage time effectively to meet deadlines.
- Detail-oriented and able to respond quickly in a fast-moving, changing environment.
Nice To Haves
- Experience with controlled-atmosphere melting systems or other metallurgical processing systems.
Responsibilities
- Develop design concepts, detailed designs, and fabrication drawings independently or collaboratively to meet contractual obligations, project schedules, and company goals.
- Check design and drafting work before Project Engineer approval to ensure requirements are satisfied.
- Work with the Project Engineer to solve problems arising during any phase of a project.
- Perform 3D CAD modeling and 2D detailing for individual parts and assemblies.
- Install, test, repair, modify, and update Retech and other equipment.
- Provide maintenance, preventive maintenance, upgrades, and emergency service at customer facilities.
- Provide customer service in person and remotely through a variety of mediums.
- Train customers in the proper operation, maintenance, and safety of equipment.
- Provide customer support as required and build customer relationships through communication, guidance, training, and feedback.
- Document customer communications, equipment issues, service reports, and other required information.
- Direct subcontractor or customer-supplied workers performing welding, assembly, testing, and equipment or system operation, while ensuring a safe and efficient job site.
- Report unsafe situations, work environments, and potential hazards to Retech and the customer; cooperate with the customer to resolve unsafe situations so site work can continue.
- Plan the flow of materials through project installation and commissioning.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
