Senior Mechanical Designer, Field Service Technician

Retech Systems•Buffalo, NY

About The Position

This combined role involves designing mechanical and electromechanical subassemblies for the thermal processing of specialty materials, as well as installing, commissioning, troubleshooting, repairing, and operating Remelt products and equipment worldwide. The position works with customers at their facilities and provides maintenance, upgrades, emergency service, training, and technical support. The work environment varies according to customer demand, and the role is expected to involve travel for 2–3 months of the year.

Requirements

Strong working knowledge of CAD software such as Autodesk Inventor, AutoCAD Mechanical, Mechanical Desktop, or similar platforms.
Strong working knowledge of Geometric Dimensioning and Tolerancing.
Understanding of manufacturing concepts used in fabricating and assembling industrial assemblies, weldments, and detail parts.
Ability to read and interpret safety rules, operating and maintenance instructions, project requirement documents, and procedure manuals.
Ability to speak effectively before groups of customers or employees.
Ability to calculate proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry.
Working knowledge of materials suitable for high-temperature, corrosive environments.
Ability to use basic hand tools not supplied by the company.
Ability to troubleshoot, diagnose, and repair complex electrical and mechanical systems.
Strong computer skills, including Microsoft Office, Outlook, and operating systems.
Ability to read electrical schematics and mechanical assembly drawings.
Experience with industrial schematics or P&IDs.
Associate’s degree in design or equivalent.
10 years’ experience as a mechanical designer or in a similar role, or an equivalent combination of education and experience.
3 years’ experience installing, commissioning, testing, operating, and troubleshooting large capital equipment; experience with controlled-atmosphere melting systems or other metallurgical processing systems is preferred.
U.S. citizenship and ability to travel internationally.
Excellent verbal and written communication skills for internal and external customers.
Strong organizational skills and attention to detail.
Ability to be proactive and manage time effectively to meet deadlines.
Ability to respond quickly to a fast-moving and changing environment.
Ability to travel for 2–3 months of the year.

Nice To Haves

Experience with controlled-atmosphere melting systems or other metallurgical processing systems.

Responsibilities

Develop design concepts, detailed designs, and fabrication drawings independently or collaboratively to meet contractual obligations, project schedules, and company goals.
Review design and drafting work before Project Engineer approval to ensure requirements are met.
Work with the Project Engineer to resolve problems throughout project phases.
Perform 3D CAD modeling and 2D detailing for parts and assemblies.
Install, test, repair, modify, and update Retech and other equipment.
Provide maintenance, preventive maintenance, upgrades, and emergency service at customer facilities.
Provide customer service in person and remotely through various communication methods.
Train customers in equipment operation, maintenance, and safety.
Provide customer support as needed and build customer relationships through communication, guidance, training, and feedback.
Document customer communications, equipment issues, service reports, and other required information.
Direct subcontractor or customer-provided workforces performing welding, assembly, testing, and equipment or system operation, while maintaining a safe and efficient job site.
Report unsafe situations, work environments, and potential hazards to Retech and the customer, and cooperate with the customer to resolve safety issues.
Plan material flow through project installation and commissioning.
Perform other duties as assigned.