Field Service Technician 3

KION•Dallas, TX

About The Position

Dematic Corporation is hiring a Regional Field Service Technician for its Field Service team. Under the direction of the Field Service Manager, the role provides service and repair, as well as service and maintenance training, for installed Dematic systems and equipment. As Dematic’s representative at customer facilities, the technician is responsible for maintaining customer goodwill and helping ensure the systems are highly available and customers are satisfied. The position can be based anywhere in North America, preferably near an airport, and requires 100% travel. The technician may need to travel on short notice, spend more than 80% of the time traveling, and remain away from home for as long as a month. Overtime and occasional weekend work may be required; the role also requires availability during off hours and willingness to work weekends, holidays, and off shifts. Travel expenses are offered. The posted base pay range is $36 to $38. Final compensation is determined by factors including work location, education, and experience. Dematic lists career development, competitive compensation and benefits, pay transparency, and global opportunities among its offerings. The company states that it provides equal employment opportunities and prohibits discrimination and harassment.

Requirements

Trade school graduation or a two-year associate degree in a mechanical, electrical, or mechanical technician program.
At least two years of experience troubleshooting electromechanical and/or mechanical equipment.
Some work experience with material handling equipment.
Working experience troubleshooting Programmable Logic Controllers (PLC).
Knowledge of personal computers for word processing, database functions, and communications.
Understanding of personal computer hardware setup and software configuration.
Willingness to travel on short notice and spend more than 80% of the time traveling, including being away from home for up to a month.
Willingness to be available during off hours and travel accordingly, and to work weekends, holidays, and off shifts.
Ability to remain calm in stressful situations.

Nice To Haves

Bachelor’s degree in engineering preferred.
Service experience with Automatic Guided Vehicles (AGV), Automated Storage and Retrieval Systems (AS/RS), or conveyors is highly prized.

Responsibilities

Participate in semi-complex equipment trial runs, investigative tests, repairs, and overhauls.
Participate in training customers on semi-complex products and services.
Perform semi-complex maintenance on tools and test equipment, and document inspections, maintenance, repairs, and failures.
Participate in responding to semi-complex service calls.
Help assess product and equipment performance using field support data and recommend modifications or improvements.
Perform semi-complex work in a technical or paraprofessional area.
Identify problems and take appropriate steps to solve non-complex issues; refer complex or unusual problems to others.
Write concise, clear, and complete trip reports within the time frame required by Dematic procedures.
Represent Dematic at customer facilities and help maintain customer goodwill and customer satisfaction.