Field Service Technician 3

HOLT Group•Corpus Christi, TX

11d

About The Position

The Field Service Technician III provides face-to-face customer service at off-site locations and troubleshoots, diagnoses, repairs, and reconditions light and heavy construction equipment. The position is expected to model the company’s mission and core business values, collaborate with internal and external resources, and participate in ongoing self-development. The technician performs basic to intermediate repairs and troubleshooting, installs and removes parts, disassembles and assembles components to CAT specifications, and tests and adjusts equipment to verify proper operation. The role also involves completing service documentation, communicating job progress, maintaining tools and a service vehicle, and completing assigned work to flat-rate time and rework standards. Travel is required and may include overnight stays. Overtime may be required based on workload and customer needs. This role requires more than three years of heavy equipment experience. Five or more years of experience, a high school diploma or equivalent, and several equipment-related certifications are preferred. The work is regularly outdoors and involves protective equipment, mechanical hazards, noise, weather extremes, chemicals and other exposures, cramped spaces, and elevated work areas. Physical demands include frequently moving materials or equipment weighing up to 80 pounds, climbing, working beneath equipment, and sustained manual dexterity and coordination.

Requirements

More than three years of heavy equipment experience.
Valid driver’s license.
Ability to obtain a valid Commercial Driver’s License (CDL) and maintain an acceptable driving record.
Must own the required tools to perform repairs.
Knowledge of safe work procedures and practices.
Knowledge of equipment and tools, including their design, use, repair, and maintenance.
Intermediate knowledge of hydraulics, transmissions, engines, undercarriage, and electrical systems.
Proficiency with current computer software and related hardware, and knowledge of machine electronic systems.
Exceptional customer service skills.
Intermediate diagnostic and troubleshooting skills.
Planning and organizing skills, including prioritizing and planning work, using time efficiently, and planning for additional resources.
Equipment or systems operation and control skills.
Ability to select appropriate tools and equipment for a job.
Ability to communicate clearly and effectively verbally and in writing.
Ability to operate a crane and forklift and obtain required certifications or licenses.
Ability to meet deadlines and work under fast-paced, time-constrained circumstances.
Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair.
Ability to make precisely coordinated finger movements with one or both hands to grasp, manipulate, or assemble very small objects.
Ability to move objects and use abdominal and lower-back muscles to provide support over time without fatigue.
Frequently move materials or equipment weighing up to 80 pounds.
Good manual dexterity, coordination, and stamina; frequent movement and use of limbs.
Ability to climb ladders and equipment using both hands and feet, maneuver safely, and work underneath equipment.
Ability to respond to visual, auditory, and other signals, including alarms and instructions, and visually inspect work.
Ability to travel, possibly with overnight stays.

Nice To Haves

Five or more years of heavy equipment experience.
High school diploma or equivalent.
MSHA certification.
Air conditioning certification.
Crane/Rigger certifications.

Responsibilities

Work safely and comply with applicable safety policies, company policies, procedures, and standards.
Perform basic to intermediate repairs and limited troubleshooting and diagnosis of equipment malfunctions and failures at off-site locations with minimal supervision.
Remove and install parts and disassemble and assemble components to CAT specifications.
Test equipment, make adjustments, and verify proper operation after repairs and adjustments.
Prepare job documents and service reports, order parts, maintain customer records, and access required databases.
Operate equipment and vehicles while holding necessary licenses and certificates.
Maintain service vehicle inspection records, daily inspections, and driver logs as required by the Department of Transportation.
Follow contamination-control and HAZMAT rules and regulations.
Keep company equipment, tools, and vehicles clean and in good working order.
Communicate job progress to supervisors and customers as needed.
Complete assigned jobs and tasks to meet flat-rate time and rework standards.
Complete assigned Technician Training Path courses and safety training in a timely and proficient manner.
Maintain a professional presence with internal and external customers and may mentor lower-level technicians.
Maintain regular and punctual attendance.
Work overtime as required by workload and customer needs.
Perform other duties as assigned.