Field Service Technician 3

HOLT Group•Corpus Christi, TX

About The Position

The Field Service Technician III provides face-to-face customer service at off-site locations and troubleshoots, diagnoses, repairs, and reconditions light and heavy construction equipment. The role models the company’s mission and core values, collaborates with internal and external resources, and participates in ongoing self-development. The position performs basic to intermediate repairs and troubleshooting with minimal supervision, maintains service documentation and customer records, operates equipment and vehicles, and communicates work progress to supervisors and customers. Travel is required and may involve overnight stays. The technician works outdoors and around equipment, and must meet the physical and safety requirements of the role.

Requirements

More than three years of heavy equipment experience required.
Valid driver’s license required.
Ability to obtain a valid Commercial Driver’s License (CDL) and maintain an acceptable driving record.
Must own the tools required to perform repairs.
Knowledge of safe work procedures and practices.
Knowledge of equipment and tools, including their designs, uses, repair, and maintenance.
Intermediate knowledge of hydraulics, transmissions, engines, undercarriage, and electrical systems.
Proficiency with current computer software and related hardware, and knowledge of machine electronic systems.
Exceptional customer service skills.
Intermediate diagnostic and troubleshooting skills.
Planning and organizing skills, including prioritizing work, using time efficiently, and planning for additional resources.
Equipment operation and control skills.
Ability to select the tools and equipment needed for a job.
Ability to communicate clearly and effectively, verbally and in writing.
Ability to operate a crane and forklift and obtain required certifications or licenses.
Ability to meet deadlines and work in fast-paced, time-constrained circumstances.
Ability to operate hand, power, and pneumatic tools and equipment used in mechanical repair.
Ability to make precisely coordinated finger movements with one or both hands to grasp, manipulate, or assemble very small objects.
Ability to move objects and use abdominal and lower-back muscles for sustained support without fatigue; frequently move materials or equipment weighing up to 80 lb.
Constant limb movement and use; good manual dexterity, coordination, and stamina.
Ability to climb ladders and equipment using both hands and feet, maneuver safely, and work underneath equipment.
Ability to respond to visual, auditory, and other signals, including alarms and instructions, and visually inspect work.
Ability to travel, with possible overnight stays.
Ability to wear common protective or safety equipment and work outdoors around moving mechanical parts and potentially loud noise, weather extremes, chemicals, dust, steam, high-pressure water, high-speed rotating equipment, cramped spaces, and high places.

Nice To Haves

Five or more years of heavy equipment experience preferred.
High school diploma or equivalent preferred.
MSHA certification preferred.
Air conditioning certification preferred.
Crane/Rigger certifications preferred.

Responsibilities

Work safely and comply with applicable safety policies, company policies, procedures, and standards.
Perform basic to intermediate repairs and troubleshooting of equipment off-site with minimal supervision.
Perform basic to intermediate troubleshooting and limited diagnosis of equipment malfunctions and failures.
Remove and install parts, and disassemble and assemble components to CAT specifications.
Test repairs, make adjustments, and verify proper operation.
Prepare job-related documents and service reports, order parts, maintain customer records, and access required databases.
Operate equipment and vehicles with the necessary licenses and certificates.
Maintain service vehicle inspection records, conduct daily inspections, and keep driver logs as required by the Department of Transportation.
Follow contamination-control and HAZMAT rules and regulations.
Maintain company equipment, tools, and vehicles in good, clean, working order.
Communicate job progress to supervisors and customers as needed.
Complete assigned jobs and tasks within flat-rate time and rework standards.
Work overtime as required by workload and customer needs.
Complete assigned Technician Training Path courses and safety training in a timely and proficient manner.
Maintain a professional appearance and demeanor with internal and external customers; may mentor lower-level technicians.
Maintain regular and punctual attendance.
Perform other duties as assigned.