Field Service Technician 3 - Engine

HOLT Group•Longview, TX

19h•Onsite

About The Position

Holt CAT is seeking an experienced Engine Field Service Technician for its Power Systems Division in Longview, Texas. The position performs field service repairs on industrial or natural gas engines to respond to customer needs promptly and positively and ensure value for the work performed. The technician works offsite with minimal supervision, diagnoses and repairs equipment, completes service documentation, and communicates job progress to supervisors and customers. Local and other travel is required, potentially including overnight stays. The schedule is Monday through Friday, 7:00 AM to 4:00 PM, with overtime as required by workload and customer needs. The role requires a valid driver's license, an acceptable driving record, the ability to obtain a CDL, and the ability to pass and maintain a DOT physical. The technician must own the tools required to perform repairs.

Requirements

More than three years of industrial engine repair experience; five or more years preferred.
Three years of field or shop service technician troubleshooting and repair skills in industrial engines and transmissions.
Knowledge of safe work procedures and practices.
Knowledge of equipment and tools, including their design, uses, repair, and maintenance.
Intermediate knowledge of hydraulics, transmissions, engines, undercarriage, and electrical systems.
Proficiency with current computer software and related hardware, and knowledge of machine electronic systems.
Exceptional customer service skills and intermediate diagnostic and troubleshooting skills.
Planning, organizing, time-management, equipment-operation, and equipment-selection skills.
Ability to communicate clearly and effectively verbally and in writing.
Ability to operate a crane and forklift and obtain required certifications or licenses.
Ability to meet deadlines and work in fast-paced, time-constrained circumstances.
Ability to operate hand, power, and pneumatic tools and equipment used in mechanical repair.
Ability to make coordinated finger movements to grasp, manipulate, or assemble small objects.
Valid driver's license, acceptable driving record, and ability to obtain a valid CDL.
Ability to pass and maintain a DOT physical.
Must own the tools required to perform repairs.
Ability to travel in the local region and as required, including possible overnight stays.
Ability to move materials or equipment weighing up to 80 pounds, climb ladders and equipment, maneuver safely and work underneath equipment, and work in cramped spaces or high places.
Regular and punctual attendance.

Nice To Haves

CAT ET and CAT SIS 2.0 knowledge.
MSHA certification.
Five or more years of industrial engine repair experience.

Responsibilities

Troubleshoot and perform complex field repairs on industrial engines and transmissions.
Perform basic to intermediate offsite repairs and troubleshooting with minimal supervision.
Use electronic and manual equipment to diagnose failures.
Remove and install parts, and disassemble and assemble components to CAT specifications.
Test repairs, make adjustments, and verify proper operation.
Complete job-related documents and service reports, order parts, maintain customer records, and access required databases.
Operate equipment and vehicles while holding necessary licenses and certificates.
Maintain vehicle inspection records, daily inspections, and driver logs as required by the Department of Transportation.
Follow contamination-control and HAZMAT rules and regulations.
Keep company equipment, tools, and vehicle clean and in good working order.
Communicate job progress to supervisors and customers as needed.
Complete assigned jobs and tasks to meet flat-rate time and rework standards.
Complete Technician Training Path courses and safety training promptly and proficiently.
Model the company's mission and core business values, collaborate with internal and external resources, and participate in ongoing self-development.
Maintain professional conduct and appearance; may mentor lower-level technicians.
Maintain regular and punctual attendance.
Work overtime as required by workload and customer needs.
Perform other duties as assigned.