Field Service Technician 3

HOLT Group•Victoria, TX

About The Position

The Field Service Technician III provides face-to-face customer service at off-site locations and troubleshoots, diagnoses, repairs, and reconditions light and heavy construction equipment. The role is expected to model the company's mission and core business values, collaborate with internal and external resources, and participate in ongoing self-development. The technician performs basic to intermediate repairs and troubleshooting with minimal supervision, completes repairs to CAT specifications, tests and adjusts equipment, and prepares job documentation and customer records. The position also involves maintaining service vehicles, tools, and equipment; communicating job progress; completing assigned work to flat-rate and rework standards; and completing required technician and safety training. Travel is required, possibly including overnight stays, and overtime may be required based on workload and customer needs.

Requirements

More than three years of heavy equipment experience required.
Knowledge of safe work procedures and practices.
Knowledge of equipment and tools, including their design, use, repair, and maintenance.
Intermediate knowledge of hydraulics, transmissions, engines, undercarriage, and electrical systems.
Proficiency with current computer software and related hardware, and knowledge of machine electronic systems.
Exceptional customer service skills.
Intermediate diagnostic and troubleshooting skills.
Planning and organizing skills, including prioritizing work, using time efficiently, and planning for additional resources.
Equipment or system operation and control skills.
Ability to select the tools and equipment needed to perform a job.
Ability to communicate clearly and effectively, verbally and in writing.
Ability to operate a crane and forklift and obtain required certifications or licenses.
Ability to meet deadlines and work under fast-paced, time-constrained circumstances.
Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair.
Ability to make precisely coordinated finger movements with one or both hands to grasp, manipulate, or assemble very small objects.
Valid driver's license required.
Ability to obtain a valid Commercial Driver's License (CDL) and maintain an acceptable driving record.
Must own the tools required to perform repairs.
Travel is required, with the possibility of overnight stays.
Able to move objects and use abdominal and lower back muscles to provide support over time without fatigue.
Frequently move materials or equipment weighing up to 80 pounds.
Able to maintain movement and use of limbs and demonstrate good manual dexterity, coordination, and stamina.
Able to climb ladders and equipment using both hands and feet, maneuver safely, and work underneath equipment.
Able to react to visual, auditory, and other signals, including alarms and instructions, and visually inspect work.

Nice To Haves

Five or more years of heavy equipment experience.
High school diploma or equivalent.
MSHA certification.
Air conditioning certification.
Crane/Rigger certifications.

Responsibilities

Work safely and comply with applicable safety policies, company policies, procedures, and standards.
Perform basic to intermediate off-site repairs and troubleshooting with minimal supervision.
Troubleshoot equipment malfunctions and failures and perform basic diagnoses.
Remove and install parts and disassemble and assemble components to CAT specifications.
Test repairs, make adjustments, and verify proper equipment operation.
Complete job-related documents and service reports, order parts, maintain customer records, and access required databases.
Operate equipment and vehicles while holding necessary licenses and certificates.
Maintain service vehicle inspection records, conduct daily inspections, and maintain driver logs as required by the Department of Transportation.
Follow contamination control and HAZMAT rules and regulations.
Maintain company equipment, tools, and vehicles in clean, working order.
Communicate job progress to supervisors and customers as needed.
Complete assigned jobs and tasks to meet flat-rate time and rework standards.
Work overtime as required by workload and customer needs.
Complete assigned Technician Training Path courses and safety training in a timely and proficient manner.
Maintain professionalism with internal and external customers and may mentor lower-level technicians.
Maintain regular and punctual attendance.
Perform other duties as assigned.