Field Service Technician 3

HOLT Group•Victoria, TX

About The Position

The Field Service Technician III provides face-to-face customer service at off-site locations and troubleshoots, diagnoses, repairs, and reconditions light and heavy construction equipment. The role is expected to demonstrate alignment with the company’s mission and core business values, collaborate with internal and external resources, and participate in ongoing self-development. The technician performs repairs and troubleshooting with minimal supervision, installs and removes parts, assembles and disassembles components to CAT specifications, tests and adjusts equipment, and verifies repair work. The role also requires completing job documentation and service reports, ordering parts, maintaining customer records, communicating progress, and keeping service vehicles, tools, and equipment in good working order. Travel is required and may involve overnight stays. The technician may mentor lower-level technicians. There are no supervisory responsibilities. The position involves frequent handling of materials or equipment weighing up to 80 pounds, climbing ladders or equipment, and working underneath equipment, in cramped spaces, and at heights. Work is regularly outdoors around moving mechanical parts and potentially loud noise, with possible exposure to extreme weather, chemicals, dust, steam, high-pressure water, and high-speed rotating equipment. Common protective or safety equipment must be worn.

Requirements

More than three years of heavy equipment experience required.
Valid driver’s license required.
Ability to obtain a valid Commercial Driver’s License (CDL) and maintain an acceptable driving record.
Must own the tools required to perform repairs.
Knowledge of safe work procedures and practices.
Knowledge of equipment and tools, including their designs, uses, repair, and maintenance.
Intermediate knowledge of hydraulics, transmissions, engines, undercarriage, and electrical systems.
Proficiency with current computer software and related hardware, and knowledge of machine electronic systems.
Exceptional customer service skills.
Intermediate diagnostic and troubleshooting skills.
Planning and organizing skills, including prioritizing work, using time efficiently, and planning for additional resources.
Equipment operation and control skills.
Ability to select appropriate tools and equipment for a job.
Ability to communicate clearly and effectively, verbally and in writing.
Ability to operate a crane and forklift and obtain required certifications or licenses.
Ability to meet deadlines and work in fast-paced, time-constrained circumstances.
Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair.
Ability to make precisely coordinated finger movements with one or both hands to grasp, manipulate, or assemble very small objects.
Ability to move objects and use abdominal and lower-back muscles to provide support over time without fatigue.
Ability to frequently move materials or equipment weighing up to 80 pounds.
Good manual dexterity, coordination, and stamina; constant movement and use of limbs are required.
Ability to climb ladders and equipment using both hands and feet, maneuver safely, and work underneath equipment.
Ability to respond routinely to visual, auditory, and other signals, including alarms and instructions, and visually inspect work.

Nice To Haves

Five or more years of heavy equipment experience preferred.
High school diploma or equivalent preferred.
MSHA certification preferred.
Air conditioning certification preferred.
Crane/Rigger certifications preferred.

Responsibilities

Work safely and comply with applicable safety policies, company policies, procedures, and standards.
Perform basic to intermediate off-site repairs and troubleshooting with minimal supervision.
Troubleshoot and minimally diagnose equipment malfunctions and failures.
Remove and install parts and disassemble and assemble components to CAT specifications.
Test equipment, make adjustments, and verify the proper operation of repairs and adjustments.
Prepare and complete job-related documents and service reports, order parts, maintain customer records, and access required databases.
Operate equipment and vehicles while holding necessary licenses and certificates.
Maintain service vehicle inspection records, daily inspections, and driver logs as required by the Department of Transportation.
Follow contamination control and HAZMAT rules and regulations.
Keep company equipment, tools, and vehicles clean and in good working order.
Communicate job progress to supervisors and customers as needed.
Complete assigned jobs and tasks to meet flat-rate time and rework standards.
Work overtime as required by workload and customer needs.
Complete assigned Technician Training Path courses and safety training in a timely and proficient manner.
Maintain a professional demeanor and appearance with internal and external customers and, when relied upon, mentor lower-level technicians.
Maintain regular and punctual attendance.
Perform other duties as assigned.