Field Service Technician 3

KION Group•Dallas, TX

5d•$36 - $38

About The Position

Dematic Corporation is hiring a Regional Field Service Technician for its Field Service team. Reporting to the Field Service Manager, this position provides service, repair, and service and maintenance training for installed Dematic systems and equipment. As Dematic’s representative at customer facilities, the technician is responsible for maintaining customer goodwill and helping ensure that Dematic systems are highly available and customers are satisfied with their systems and equipment. The role may be based anywhere in North America, preferably near an airport, and requires 100% travel. The technician may need to travel on short notice, remain away from home for up to a month, and be available during off hours. Overtime and occasional weekend work may be required; the role also requires willingness to work weekends, holidays, and off shifts. The estimated base pay range at the time of posting is $36 to $38. Final compensation depends on factors such as work location, education, and experience.

Requirements

Trade school graduate or a two-year associate degree in a mechanical, electrical, or mechanical technician program.
At least two years of experience troubleshooting electromechanical and/or mechanical equipment.
Some work experience with material handling equipment.
Working experience troubleshooting programmable logic controllers (PLCs).
Knowledge of personal computers for word processing, database functions, and communications.
Understanding of personal computer hardware setup and software configuration.
Willingness to travel on short notice and spend more than 80% of the time traveling, including potentially being away from home for as long as a month.
Willingness to be available during off hours and travel accordingly.
Willingness to work weekends, holidays, and off shifts.
Ability to remain calm in stressful situations.

Nice To Haves

Bachelor’s degree in engineering preferred.
Service experience with Automatic Guided Vehicles (AGVs), Automated Storage and Retrieval Systems (AS/RS), or conveyors is highly prized.

Responsibilities

Participate in semi-complex equipment trial runs, investigative tests, repairs, and overhauls.
Participate in training customers on semi-complex products and services.
Maintain tools and test equipment and document inspections, maintenance, repairs, and failures.
Participate in responding to semi-complex service calls.
Help assess product and equipment performance using field support data and recommend modifications or improvements.
Perform semi-complex technical or paraprofessional work.
Identify problems and take appropriate steps to solve them when they are not difficult or complex; refer complex or unusual problems to others.
Write concise, clear, and complete trip reports within the time frame required by Dematic procedures.