Field Service Technician I - ATL

Smiths Group • Atlanta, GA

4d • Onsite

About The Position

Smiths Detection is hiring a Field Service Technician I to support customers in and around the Atlanta Metro area, including the airport. The role involves troubleshooting, servicing, installing, and repairing Trace, X-Ray, CT X-Ray, and Cargo Inspection equipment at customer sites. The technician maintains service logs and job files, follows up with customers to confirm satisfaction, and supports customer training and technical needs.

The technician is responsible for meeting daily repair needs and driving customer satisfaction. Duties include documenting inspections and maintenance, managing parts, reviewing logs and preparing reports, maintaining calibrated tools and test equipment, assessing equipment performance, and identifying possible improvements. The role may also involve service sales opportunities, site surveys, pilot program activities, and meetings. Travel, overtime, and work outside Monday through Friday may be required. The position requires access to Sensitive Security Information (SSI) and successful completion of a federal background investigation and TSA vetting.

Work is performed wherever the customer is located, typically at airports, correctional facilities, courthouses, cruise ships, or other customer sites. The position involves working safely in varied environments and around dangerous industrial equipment. Smiths Detection describes its workplace as inclusive, with a focus on safety and wellbeing, and offers training and career-growth opportunities along with a benefits package.

Requirements

• Associate’s degree, related trade certification in electrical, electronic, or mechanical work, or relevant military training; equivalent comparative work and life experience is acceptable.
• Alternatively, 1–3 years of work experience in a related electrical or mechanical field-service role may satisfy the education/training requirement.
• Minimum 1–3 years of experience troubleshooting and repairing electrical and electronic systems and equipment in the field.
• Computer literacy, including competency with Microsoft Office and aptitude for learning specialized software.
• Excellent communication skills and a strong customer-focus and teamwork orientation.
• Responsiveness to customer issues and willingness and ability to travel at short notice.
• Excellent organizational, interpersonal, and multitasking skills.
• Excellent customer-service skills and ability to handle stressful situations.
• Self-motivated, reliable, and accountable.
• Excellent telephone skills.
• Ability to lift and carry 80 pounds.
• Ability to operate carts, hoists, davit cranes, pallet jacks, or other devices as specified in manuals and Technical Advisory documentation.
• Full-body mobility and ability to work safely in varied environments around dangerous industrial equipment.
• Ability to obtain SSI access and pass TSA vetting and a federal background investigation.
• Willingness to travel, work overtime, and work hours other than Monday through Friday as required.
• Ability to submit to drug testing prior to employment and during employment to the extent permitted by law.

Nice To Haves

• Basic technical knowledge of the company’s Trace and X-Ray technologies.
• Experience or capability in project-based supervision of others; supervision may be required in some instances but is not a primary responsibility.

Responsibilities

• Troubleshoot, service, install, and repair Trace, X-Ray, CT X-Ray, and Cargo Inspection equipment at customer sites.
• Meet daily service repair needs and drive customer satisfaction.
• Install, repair, and maintain equipment in the field, and provide customer training as required.
• Maintain field service logs and job files until work is completed.
• Document inspections, maintenance, and repair work, and submit paperwork promptly.
• Order, install, and return parts; manage repair-parts cycle time.
• Review logs for open issues and prepare formal customer reports as necessary.
• Conduct follow-up calls with customers to ensure satisfaction with completed work.
• Participate in service sales opportunities and help promote and implement revenue programs.
• Maintain tools and test equipment properly and ensure they are calibrated.
• Assess product and equipment performance using field-support data and recommend modifications or improvements.
• Provide technical support to customers and other service professionals as needed.
• Participate in site surveys, pilot program service activities, and meetings as needed.
• Maintain clear and concise oral and written business communication.
• Build and maintain relationships with senior Field Service Engineers and Product Managers to support customers and stay aware of technical trends.
• Take measures to control and minimize costs.
• Comply with company health, safety, and environmental policies and applicable U.S. export-control and security regulations.
• Perform other duties as required.

Benefits

• Competitive Business Profit Plan.
• Competitive benefits package with choices intended to support health and wellbeing, financial needs, and lifestyle for employees and their families.
• Training and opportunities for career growth across the business, locally and globally.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree