Field Service Technician I - ATL
About The Position
The Field Service Technician I troubleshoots, services, installs, and repairs Trace, X-Ray, CT X-Ray, and Cargo Inspection equipment at customer sites. The role requires daily travel to customer locations in and around the Atlanta metropolitan area, including the airport. The technician maintains service logs and job files, follows up with customers to confirm satisfaction, and uses downtime productively to meet and exceed customer and company requirements. The technician responds to daily repair needs, maintains and documents equipment inspections and repairs, manages parts, prepares reports, and supports customer training and technical service. The role may also involve service sales, site surveys, pilot programs, and meetings. It requires clear communication and collaboration with senior field service engineers and product managers, attention to cost control, and compliance with company health, safety, environmental, export-control, and security requirements. Travel, overtime, and work outside Monday through Friday may be required. Service is generally provided at the customer’s location, which may include airports, correctional facilities, courthouses, cruise ships, or other sites. The position requires TSA vetting and access to Sensitive Security Information, as well as successfully passing a federal background investigation. The role may involve project-based supervision of others, though supervision is not a primary responsibility.
Requirements
- Associate’s degree, related trade certification in electrical, electronic, or mechanical fields, or relevant military training; comparable work and life experience may satisfy this requirement, with 1–3 years of related electrical or mechanical field-service experience accepted.
- At least 1–3 years of experience troubleshooting and repairing electrical and electronic systems and equipment in the field.
- Computer literacy, proficiency with Microsoft Office, and aptitude for learning specialized software.
- Excellent communication skills and a strong customer-focus and teamwork orientation.
- Responsiveness to customer issues and willingness and ability to travel at short notice.
- Strong organizational, interpersonal, and multitasking skills.
- Excellent customer service skills and ability to handle stressful situations.
- Self-motivated, reliable, and accountable.
- Excellent telephone skills.
- Ability to lift and carry 80 pounds.
- Confidence operating carts, hoists, davit cranes, pallet jacks, or other devices specified in manuals and technical advisory documentation.
- Full-body mobility and ability to work safely in varied environments around dangerous industrial equipment.
- Successful TSA vetting for Sensitive Security Information access and passing a federal background investigation.
- Willingness to travel, work overtime, and work hours other than Monday through Friday when required.
Responsibilities
- Meet daily service repair needs and support customer satisfaction.
- Install, troubleshoot, repair, and maintain equipment in the field; provide customer training as required.
- Document inspections, maintenance, and repair work, and submit paperwork promptly.
- Order, install, and return parts, and manage repair-parts cycle time.
- Review logs for open issues and prepare formal customer reports as necessary.
- Participate in service sales opportunities and help promote and implement revenue programs.
- Maintain and calibrate tools and test equipment.
- Assess equipment performance using field-support data and recommend modifications or improvements.
- Provide technical support to customers and other service professionals as required.
- Participate in site surveys, pilot-program service activities, and meetings as needed.
- Maintain clear and concise oral and written business communication.
- Build and maintain relationships with senior field service engineers and product managers to support customers and stay informed about technical trends.
- Control and minimize costs.
- Comply with company health, safety, and environmental policies and applicable U.S. export-control and security regulations.
- Maintain field service logs and filing systems, and follow up with customers to confirm satisfaction.
- Travel to customer sites, including locations in and around the Atlanta metropolitan area.
Benefits
- Career training and opportunities for local and global career growth.
- Inclusive environment with leadership focus on safety and wellbeing.
- Choice of benefits supporting health and wellbeing, financial needs, and lifestyle, including family support.
- Competitive Business Profit Plan.
- Competitive benefits package.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
