Field Service Technician – Surface Drills, Kershaw, SC

Sandvik • White Pine, TN

1d • Onsite

About The Position

Sandvik Mining is hiring a Field Service Technician primarily based in the Kershaw, South Carolina area. The technician performs safe, high-quality maintenance, troubleshooting, repair, and commissioning of Sandvik underground and surface mining equipment at customer sites, primarily across East Tennessee and the Eastern U.S. The role works to OEM specifications, customer contracts, and Sandvik standards to maximize equipment availability and reliability, while serving as a professional, customer-focused point of contact in the field. Work is primarily at customer mine sites, with periodic work in the branch workshop in White Pine, Tennessee. Regular regional travel and overnight stays are required. Schedule and hours vary; overtime, weekend work, shift work, and on-call or emergency callouts may be needed based on customer and operational requirements.

The position requires compliance with Sandvik, customer-site, OSHA, and MSHA safety requirements. Work may involve mobile heavy equipment, underground conditions, industrial noise, dust, confined spaces, heights, uneven surfaces, and weather. The technician must be able to lift up to 50 pounds, climb, kneel, and work in awkward positions for extended periods. Required PPE, medical or fit-for-duty requirements, and safety training must be maintained. The applicant must have the legal right to work indefinitely in the United States without employer sponsorship.

Requirements

• High school diploma or GED.
• At least three years of hands-on experience maintaining and repairing mobile mining, construction, or comparable heavy equipment.
• Valid driver’s license with an acceptable driving record.
• MSHA Part 46/48 training, or ability to obtain it.
• Ability to meet customer site-access, medical, and fit-for-duty requirements.
• Basic computer skills for electronic work orders, service reports, and time entry.
• Ability to travel regularly within East Tennessee and the surrounding region, including overnight stays as required.
• Proven troubleshooting of hydraulic, electrical/electronic control, and diesel systems using schematics and diagnostic tools.
• Legal right to work in the United States indefinitely without employer sponsorship.
• Ability to lift up to 50 pounds, climb, kneel, and work in awkward positions for extended periods.
• Compliance with required PPE, site rules, safety training, and applicable medical or fit-for-duty requirements.

Nice To Haves

• Diesel, heavy equipment, hydraulic, or electrical technical certification, or a completed apprenticeship.
• Experience working in MSHA-regulated underground mines, quarries, or surface mining operations.
• Field service experience on Sandvik or comparable OEM underground or surface mining equipment.
• Experience with rock drills, drill rigs, loaders, haul trucks, and component change-outs.

Responsibilities

• Perform scheduled and preventive maintenance, inspections, and service on Sandvik underground and surface mining equipment in accordance with OEM specifications and customer maintenance plans.
• Diagnose and repair hydraulic, electrical, electronic control, diesel engine, powertrain, rock drill, and pneumatic system faults using schematics, service manuals, and diagnostic tools.
• Respond to breakdown and emergency service calls to minimize downtime and safely restore equipment.
• Support assembly, pre-delivery inspection, commissioning, and handover of new and rebuilt equipment, including familiarizing customer personnel with operation and maintenance.
• Remove, install, and support component change-outs and rebuilds in the field and workshop as required.
• Identify required parts, raise parts requests, and support accurate parts usage, returns, core, and warranty processes with Parts and Service Administration.
• Complete accurate, timely, standardized field service reports, work orders, and time entries in Maximo and Dayforce, documenting failure details, root cause, and recommendations.
• Report equipment condition, recurring failures, and improvement opportunities to the Field Service Manager, customers, and technical support teams.
• Follow Sandvik, customer-site, OSHA, and MSHA safety requirements, including lockout/tagout, Take 5/JSA, and hazard and incident reporting.
• Maintain assigned tools, service vehicle, and test equipment in safe, clean, and calibrated condition; maintain required fit-for-work health and licensing requirements, including driver’s license, DOT requirements where applicable, and MSHA certification.
• Build professional customer relationships and represent Sandvik with a customer-first, solutions-focused approach.
• Complete required product, safety, and technical training, progress through Sandvik technician levels, and share knowledge with and mentor less-experienced technicians.

Benefits

• Health insurance
• Dental insurance
• Disability insurance
• 401(k) retirement savings plan
• Professional competence development, training, and career advancement opportunities
• Competitive wages

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED