Field Service Technician, Night Shift - Duncan, SC

Rivian•Duncan, SC

About The Position

This emerging- to mid-level technician role is intended for candidates who want to grow their technical skills while delivering an exceptional customer experience. The technician supports electric vehicle repairs, inspections, and field service operations while working under the mentorship of senior technicians and leadership. The role is based primarily at a local service center, but may also involve remote work, mobile-service travel, or plant operations as business needs evolve. A 15% pay differential applies to work performed between 6:00 p.m. and 6:00 a.m.

Requirements

Minimum age of 21.
Valid driver’s license and clean driving record, with no suspensions or revocations within the past 3–5 years.
Availability for a standard 40-hour workweek, including possible weekend, holiday, early morning, evening, or overnight shifts based on business needs.
Flexibility to travel to regional locations or production facilities as needed.
Proficiency with laptops and computers in Windows or Mac environments and with work order management systems.
Strong organizational and time-management skills, eagerness to learn, and high attention to detail.
Ability to sit, stand, walk, bend, kneel, reach, and lift up to 50 pounds.
Foundational understanding of basic electricity, including high- and low-voltage awareness; basic circuit measurement tools such as a DVOM; and introductory electrical schematic reading.
Familiarity with basic hand and power tools, entry-level tire repairs, and basic vehicle alignments.
Basic understanding of diagnostic workflows and troubleshooting steps under guidance.

Nice To Haves

High school diploma, GED, or recognized equivalency credential.
Ability to drive a non-commercial truck and trailer.
Graduation from an accredited automotive repair school or program.
0–3 years of hands-on experience in an automotive shop or technical environment; recent graduates are welcome.
Basic exposure to EV or hybrid frameworks.
Experience working in a fast-paced start-up environment.

Responsibilities

Perform or assist with vehicle diagnosis, repairs, installations, and inspections at a service center, on a mobile route, or at a remote location.
Learn the product line, EV framework, tools, and accessories while building peer relationships and working under senior technicians’ mentorship.
Use available technical resources and follow repair procedures efficiently while maintaining quality and safety.
Conduct post-repair road tests to verify repair quality and vehicle safety.
Assist with parts operations, including ordering, receiving, shipping, inventory tracking, and work order and expense reporting.
Maintain detailed technical notes and documentation for completed and in-process repairs.
Interact professionally with customers, families, third-party affiliates, and suppliers at service facilities and outreach events.
Identify process improvements, provide constructive feedback to mentorship leads, and participate in service campaigns or containment initiatives.
Participate in required training, keep technical skills current, and maintain high-quality work with increasing independence.