Field Service Technician - Duncan, SC

Rivian • Duncan, SC

8d

About The Position

Rivian is hiring an emerging to mid-level Field Service Technician to support electric vehicle repairs, inspections, and field service operations. The technician will work under the mentorship of senior technicians and leadership, developing technical skills while delivering an exceptional customer experience. The position is based primarily at a local service center, with possible work at remote locations, on mobile service routes, or in plant operations as business needs evolve. The role requires following repair procedures and safety practices, documenting work, supporting parts operations, and participating in training and service improvement initiatives.

Requirements

• Be at least 21 years old.
• Have a valid driver’s license and a clean driving record, with no suspensions or revocations within the past 3–5 years.
• Be available for a standard 40-hour workweek, including potential weekend, holiday, early morning, evening, or overnight shifts based on business needs.
• Be able to travel to regional locations or production facilities as needed.
• Be proficient with laptops and computers in Windows or Mac environments and work order management systems.
• Have organizational and time-management skills, attention to detail, and eagerness to learn.
• Be able to sit, stand, walk, bend, kneel, reach, and lift up to 50 lbs.
• Have foundational knowledge of basic electricity theory, including high- versus low-voltage awareness; basic circuit measurement tools such as a DVOM; and introductory electrical schematic reading.
• Have familiarity with basic hand and power tools, entry-level tire repairs, and basic vehicle alignments.
• Have a basic understanding of diagnostic workflows and troubleshooting steps under guidance.

Nice To Haves

• High school diploma, GED, or recognized equivalency credential.
• Ability to drive a non-commercial truck and trailer.
• Graduation from an accredited automotive repair school or program.
• 0–3 years of hands-on experience in an automotive shop or technical environment; recent graduates are welcome.
• Basic exposure to electric vehicle or hybrid frameworks.
• Experience working in a fast-paced startup environment.

Responsibilities

• Perform or assist with vehicle diagnosis, repairs, installations, and inspections at service centers, on mobile routes, or at remote locations.
• Learn to identify and explain Rivian products, EV frameworks, tools, and accessories while working under senior technician mentorship.
• Use technical resources and follow repair procedures efficiently while maintaining quality and safety.
• Conduct post-repair road tests to verify repair quality and operational safety.
• Assist with parts operations, including ordering, receiving, shipping, inventory tracking, and work order and expense reporting.
• Maintain detailed technical notes and documentation for completed and in-process repairs.
• Interact professionally with customers, families, third-party affiliates, and suppliers at service facilities or outreach events.
• Identify process improvements, provide constructive feedback to mentorship leads, and participate in service campaigns or containment initiatives.
• Participate in required training, keep technical skills current, and maintain high-quality work with increasing independence.

Benefits

• Annual performance bonus eligibility.
• Paid vacation.
• Paid sick leave.
• Life, medical, dental, vision, short-term disability, and long-term disability insurance for eligible employees.
• 401(k) Plan participation, subject to eligibility requirements.
• Employee Stock Purchase Program participation, subject to eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED